Floor Manager at Kai Bar and Restaurant

we are seeking an experienced, dynamic, and results-driven Floor Manager to lead daily operations and deliver exceptional guest experiences. This role is responsible for overseeing front-of-house operations, managing staff performance, ensuring operational excellence, and maintaining the highest standards of service, compliance, and profitability. The ideal candidate will be a strong leader with a hands-on management style, excellent problem-solving skills, and a proven ability to drive team performance in a fast-paced hospitality environment. Key Responsibilities Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences. Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability. Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies. Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution. Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency. Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained. Manage shift planning, staff scheduling, and workforce deployment to meet operational demands. Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service. Oversee cash handling, billing accuracy, and compliance with financial control procedures. Coach, mentor, and support team members through ongoing performance management and development. Prepare operational reports, document incidents, and provide regular updates and recommendations to management. Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance. Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies. Support the successful execution of events, promotions, and special functions hosted by the venue. Requirements Diploma or Degree in Hospitality Management, Business Administration, or a related field. Minimum of five (5) years’ experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments. Proven experience in a supervisory or management role within the hospitality industry. Strong leadership, team management, and staff development capabilities. Excellent communication, interpersonal, and conflict-resolution skills. Ability to work effectively under pressure and make sound operational decisions. Strong organisational, problem-solving, and multitasking abilities. Good understanding of customer service excellence, hospitality operations, stock control, and financial accountability. Knowledge of health and safety regulations, food hygiene requirements, and liquor licensing standards. Professional, proactive, and solutions-oriented approach to management. Ability to work flexible schedules, including evenings, weekends, and public holidays. Sharing is Caring! Click on the Icons Below and Share

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