Senior Human Resources Coordinator

Responsabilités

Responsible for overseeing and implementing human resources policies, procedures, and programs within the organization, the Human Resources Officer plays a pivotal role in maintaining a productive and compliant workplace. This position involves recruiting, screening, and onboarding new employees, as well as managing employee relations, performance evaluations, and disciplinary actions when necessary. Additionally, the Human Resources Officer administers compensation and benefits programs, ensures adherence to labor laws and regulations, and addresses employee grievances or concerns. Strong interpersonal and communication skills are essential, along with a thorough understanding of HR best practices and employment legislation. The ideal candidate will hold a bachelor’s degree in Human Resources, Business Administration, or a related field, and may possess relevant certifications such as SHRIMP or PHR. Prior experience in an HR role, preferably within a corporate or large organizational setting, is highly desirable. Alight Provides essential support to individuals and communities through various human services programs, ensuring access to resources and assistance for those in need. Collaborates with social workers, healthcare professionals, and community organizations to deliver comprehensive care and interventions. Develops and implements service plans tailored to client needs, addressing challenges such as housing insecurity, mental health concerns, and economic hardship. Maintains accurate records, monitors progress, and advocates for clients to secure necessary benefits and services. Requires strong interpersonal skills, cultural competence, and a commitment to social justice and equity. A bachelor’s degree in social work, psychology, or a related field is preferred, along with relevant experience in case management or community outreach. Skilled professionals are sought to oversee human resources, administrative functions, and business operations, ensuring seamless organizational processes and compliance with established policies. Responsibilities include managing employee relations, processing payroll, maintaining records, and coordinating office logistics to support daily operations. Candidates must possess strong organizational, communication, and problem-solving skills, with proficiency in HR software and Microsoft Office applications. A bachelor’s degree in business administration, human resources, or a related field is required, along with prior experience in a similar role. The ability to multitask, prioritize workloads, and maintain confidentiality is essential for success in this position. About Alight Alight is a humanitarian organization driven by proximity, dedicated to empowering displaced individuals by restoring both power and agency. For nearly five decades, we have partnered with displaced communities in some of the world’s most difficult and intricate environments. Every role within our organization prioritizes the choices, dignity, and lived experiences of those we serve—even when doing so introduces challenges to our work. Our values are woven into every phase of our collective journey, ensuring that our commitment to displaced people remains steadfast, relational, and firmly rooted in trust. Enterprise Summary Alight has served as a trusted humanitarian response partner in Uganda since 1994, delivering essential services to displaced and host communities across three Operational Regions: South-West, Mid-West, and West Nile. Following the consolidation of the Uganda and Rwanda Enterprises in July 2026, the organization now operates as a unified Enterprise with a renewed focus on aligning programming and ensuring consistent, high-quality support for refugee customers. The position is designed to achieve specific organizational objectives by leveraging key responsibilities and specialized skills. It requires a candidate with proven experience in [relevant field], strong analytical capabilities, and exceptional problem-solving expertise. The successful applicant will be responsible for [list major responsibilities, e.g., managing projects, overseeing operations, or driving strategic initiatives]. Additionally, the role demands proficiency in [specific tools, methodologies, or frameworks relevant to the job] and the ability to collaborate effectively across teams. Ideal candidates will demonstrate [essential soft skills, e.g., leadership, adaptability, or communication] while ensuring alignment with company goals and industry standards. The Human Resources Officer oversees the daily operations of the Human Resources department within the Uganda Enterprise, reporting to the Head of HR. This role delivers consistent and essential HR support to in-country staff, fostering a workplace where employees feel fully supported. Additionally, the HR Officer promotes the organization’s culture and values, clarifying their practical application in everyday tasks. As a member of Alight’s broader Office of the People team, the HR Officer contributes to attracting, nurturing, developing, and retaining talent across diverse and dynamic environments. The Human Resource Officer is responsible for fulfilling a variety of duties and obligations, including but not limited to: The Human Resources Administration is responsible for overseeing and optimizing workforce-related functions to ensure organizational efficiency and compliance with labor regulations. This role involves managing employee records, processing payroll, and handling recruitment, onboarding, and offboarding procedures. Additionally, it encompasses developing and implementing HR policies, conducting performance evaluations, and fostering a positive workplace culture. Strong interpersonal skills, attention to detail, and a deep understanding of employment laws are essential for success in this position. Proactively oversee all HR-related communications, including letters of recommendation, bank correspondence, certificates of service, and other official documentation. Provide assistance to staff regarding leave planning to ensure all plans are accurately completed and strictly adhered to. Coordinate IT support to establish email accounts and mailing list access for incoming employees while ensuring timely deactivation of accounts for departing staff. Maintain accurate and current documentation for all employee records to ensure compliance with organizational standards. Oversee staff clearance procedures and guarantee the timely disbursement of terminal benefits in accordance with established policies. Responsibilities include drafting, reviewing, and maintaining accurate offer letters and employment contracts. Guide to staff members through the details of their benefits package and ensure its proper administration. Monthly, the incumbent is tasked with updating and distributing staff lists to the Office of Operations (OOP). Responsible for overseeing the recruitment and selection process, this role involves identifying staffing needs, developing job descriptions, and sourcing qualified candidates through various channels. Additionally, it requires conducting interviews and assessments to evaluate applicants’ qualifications and cultural fit, as well as coordinating with hiring managers to ensure alignment with organizational objectives. Collaborating with HR teams to streamline processes and enhance recruitment strategies is also essential. In collaboration with hiring managers, this role involves launching and overseeing recruitment requests and hiring processes in strict adherence to alight’s established recruitment policies. Responsibilities include drafting and publishing job advertisements for all open positions across suitable platforms to ensure maximum and targeted visibility. Maintain a structured recruitment resource database and regularly communicate updates regarding recruitment status to relevant stakeholders. Conduct all required recruitment verification processes and maintain documentation on file, including background checks and Sam.Bridger checks. Ensuring accurate and timely processing of payroll while maintaining full compliance with all statutory regulations is a key responsibility. This role involves meticulous attention to detail to verify the precision of salary calculations, tax deductions, and benefit allocations. Additionally, it requires staying current with evolving labor laws, tax codes, and reporting obligations to mitigate risks and ensure organizational adherence to legal standards. To uphold compliance, the incumbent will oversee adherence to all HR best practices and Standard Operating Procedures within the Uganda Country Program, ensuring alignment with Uganda’s Employment Act while collaborating with the Alight Uganda Labor Attorney and other relevant government entities as necessary. Collaborate effectively with every team within the program to ensure adherence to the organization’s established policies and procedures. Consistently compile and distribute the latest monthly payroll updates to the finance team to facilitate accurate processing. Provide assistance in addressing payroll inquiries while ensuring strict confidentiality is maintained throughout all interactions. The responsibilities involve overseeing and enhancing employee performance through structured evaluation processes. Key requirements include the ability to develop performance metrics, conduct regular reviews, and provide constructive feedback to foster professional growth. Proficiency in performance tracking systems and a strong understanding of goal-setting frameworks are essential. Additionally, the role demands effective communication skills to align individual objectives with organizational goals while maintaining a collaborative work environment.

• Assist in scheduling performance appraisals promptly and managing the PME database to ensure all staff records remain current in collaboration with the HR department. Collaborate with supervisors to guarantee timely completion of performance evaluations for all staff, and meticulously review each evaluation to ensure uniformity and high standards.

Gather and consolidate training requirements from the PME and incorporate them into the Annual Learning and Development Plan. Health Insurance management involves overseeing the administration, coordination, and optimization of health insurance plans to ensure compliance with regulatory standards, timely claims processing, and accurate record-keeping. Professionals in this role are responsible for evaluating policy details, resolving discrepancies, and maintaining open communication with providers, policyholders, and regulatory bodies. Strong analytical abilities, meticulous attention to detail, and proficiency in insurance software are essential for success in this position, along with a thorough understanding of healthcare regulations and billing procedures. Responsibilities include managing the national staff health insurance program and overseeing the submission of precise and punctual reports from the service provider. Ensure all eligible staff members and their dependents are enrolled in the medical insurance program, actively oversee staff medical coverage, and maintain the smooth operation of the scheme. Collaborate with healthcare service providers to address and resolve any service-related issues promptly and effectively. Responsibilities include managing all medical insurance-related tasks for staff, such as enrolling and removing employees from the employer’s liability, medical, and hospitalization insurance policies, as well as overseeing payment and claim processes. We are seeking a skilled professional to oversee the exit process, ensuring a seamless and compliant transition for departing employees. The ideal candidate will possess strong organizational abilities, exceptional communication skills, and a thorough understanding of HR policies and labor laws. Responsibilities include conducting exit interviews, processing final settlements, and facilitating knowledge transfer. Additionally, the role requires maintaining accurate records, addressing employee concerns, and collaborating with various departments to resolve outstanding issues. Prior experience in HR or a related field is preferred, along with proficiency in HRIS systems. Process and manage all termination documentation, ensuring the accurate preparation and tracking of termination notice letters, as part of closing grants and organizational restructuring initiatives. Monitor the finalization process of staff clearances and terminal benefit payments to ensure all obligations are fulfilled in a timely manner. Collaborate with supervisors to facilitate exit interviews and gather data, thereby contributing to the development of a reflective and learning-focused program. Remove departing staff members from health, GPA, and life insurance schemes, and retrieve their identification cards and insurance cards. Employee Relations and Staff Wellbeing involves fostering a positive workplace environment by addressing employee concerns, mediating conflicts, and promoting mental health initiatives. This role requires a deep understanding of labor laws, strong interpersonal skills, and the ability to design and implement wellness programs. Responsibilities include investigating grievances, facilitating open communication between management and staff, and collaborating with HR to develop policies that enhance job satisfaction and retention. A commitment to diversity, equity, and inclusion is essential, along with experience in conflict resolution and data-driven decision-making to assess employee engagement and well-being metrics. Monitor and provide guidance on disciplinary issues in compliance with established organizational policies and procedures as well as Uganda’s Labor Law regulations.

Expérience

• Strengthen the staff complaint mechanism by maintaining a system that fosters staff confidence through fair, transparent, confidential, and independent investigations. Mediate conflicts, grievances, and other complaints in strict adherence to established HR policies and procedures, as well as Uganda’s Labor Law provisions. Proactively uncover chances to elevate the employee experience, contributing to the creation and execution of forward-thinking solutions and policies.
• Execute additional responsibilities and tasks as directed by management. Seeking candidates with a minimum of a bachelor’s degree in a relevant field, along with at least three years of professional experience in a similar role. Proven proficiency in project management, data analysis, and team leadership is essential. Familiarity with industry-specific software and tools is required, along with strong communication and problem-solving skills. Previous experience in a fast-paced environment is highly desirable. A bachelor’s degree in Human Resources Management or a closely related discipline is required, with a Post Graduate Diploma in HRM serving as a beneficial qualification. With a minimum of five years of HR experience in a generalist capacity, the ideal candidate will bring a well-rounded background in human resources to the role. Proven ability to thrive in dynamic, fast-paced environments, combining a strong drive for results with a person-centered approach, and demonstrating adaptability and composure amid evolving priorities. Demonstrates proficiency in a range of specialized expertise, capabilities, and technical proficiencies essential for effective performance in the role. Applicants must possess the necessary qualifications, competencies, and aptitudes to fulfill job duties competently. Responsibilities include applying acquired knowledge and skills to execute tasks with precision, adhering to established standards and protocols. Skilled in overseeing comprehensive human resources functions, including data management, administrative tasks, recruitment processes, compensation administration, and employee relations. Demonstrates a solid grasp of Uganda’s employment regulations, statutory obligations, and tax compliance requirements. Demonstrates exceptional proficiency in analytical reasoning and issue resolution.

Must demonstrate a strong commitment to precision and meticulousness. Exceptional proficiency in planning, organization, and time management is required. Effective communication skills and the ability to build strong interpersonal relationships are essential for this role. Demonstrated capability to effectively prioritize tasks and consistently deliver results within established deadlines. Able to inspire and guide teams effectively through leadership and coaching capabilities. Demonstrates unwavering integrity, accountability, and a strict commitment to maintaining confidentiality in all professional interactions and responsibilities. Able to independently advance initiatives with minimal day-to-day supervision while maintaining composure in ambiguous, rapidly evolving international environments. Values Alignment You thrive in environments where curiosity drives exploration and meaningful conversations shape solutions. You recognize the rich layers of human experiences and engage thoughtfully by posing insightful questions, gathering critical information, and analyzing challenges from multiple perspectives before developing effective resolutions. With a mindset rooted in humility and a genuine desire to grow, you approach each situation with openness, ensuring that learning remains at the forefront of your problem-solving process. You embrace shared ownership as a pathway to superior results and have faith in the wisdom of those directly impacted by displacement to lead the journey. Driven by optimism for a flourishing future, you thrive on exploring innovative possibilities, channeling insights into bold ideas while cultivating inclusive environments where others feel empowered to contribute theirs. You actively engage diverse stakeholders, foster collaborative ecosystems, and prioritize equitable power-sharing with those who share your passion for this mission. Your approach remains flexible, intentionally adapting to ensure others have the space to participate meaningfully. You thrive in dynamic environments, where the central focus is on human beings—a diverse and evolving customer base within an ever-shifting world. This recognition drives the necessity for continuous evolution, aligning with your belief in humanity’s vast potential. To unlock this potential, you champion bold, forward-thinking initiatives that redefine the future, embracing change with courage and conviction. You appreciate the intrinsic value of beauty and recognize that a fulfilling life encompasses joy, dignity, and meaningful connections. You prioritize the human experience—whether in a place, a space, a person, or a service—and are committed to crafting outcomes that honor humanity. Your guiding principle is that quality should be defined by those who engage with your work.

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