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RECOVERIES INTERNS – (LUSAKA) JOB SUMMARY Reporting to the Senior Manager of Recoveries, the incumbent will oversee the collection of outstanding debts from non-performing, doubtful, and off-payroll clients. They will also be tasked with locating off-payroll clients, establishing structured payment arrangements, and ensuring loans are restored to standard performing status. JOB SPECIFICATIONS The position entails overseeing all credit-related functions, with duties encompassing but not limited to the following areas: Monitor delinquent clients undergoing debt consolidation to ensure rehabilitation of their loans and facilitate their return to good standing by resolving outstanding arrears. Ensure all assigned calls are fully resolved and completed by skillfully persuading clients to settle their outstanding balances in cash. Develop and implement repayment plans for perpetual defaulters to optimize both the volume and timeliness of collections. As part of this role, you will be responsible for following up with clients who cannot be reached and sustaining strong, productive relationships with key stakeholders. Facilitate seamless transitions of collections from early warning stages to off payroll collections for clients confirmed as off payroll. We are responsible for thorough analysis of loan accounts, meticulous monitoring of payment activities, and ensuring that all payments are accurately and promptly assigned to the appropriate loan accounts. Analyze and contribute insights for the monthly default reason coding process, guaranteeing that all loans are accurately categorized within the appropriate collection mode. The team will compile defaulting client files, generate call reports, and maintain, circulate, and update follow-up reports that document payment statuses. Additionally, they will prepare client feedback and action reports ensuring comprehensive tracking and communication. Drafting any additional reports as required constitutes part of the role. Execute all additional responsibilities lawfully assigned by management. MINIMUM ENTRY REQUIREMENTS Holds a completed Grade 12 Certificate or an acceptable equivalent qualification. Obtained a degree in any business-related discipline. Computer literacy Accomplished professionals must demonstrate outstanding verbal and written communication abilities, strong interpersonal relationships, and exceptional organizational proficiency. Good numerical skills Accomplished professional with a proven track record in sales and negotiation, demonstrating exceptional proficiency in both areas. TO APPLY Prospective applicants are required to submit their applications by the specified deadline. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] Please include the position title in the email subject line and attach your most recent curriculum vitae along with copies of your professional and academic certificates. The final submission deadline for applications is Saturday 25 July 2026 Shortlisted candidates will receive a notification regarding the next steps in the selection process.
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🎯 Responsabilités RECOVERIES INTERNS – (LUSAKA) JOB SUMMARY Reporting to the Senior Manager – Recoveries, the job holder will be responsible for follow ups on bad debt, doubtful and Off Payroll clients’ payments. In addition, tracing of off payroll clients, ensure payment plans are in place and loans are rehabilitated
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