02 Receptionists

Terrou bi Dakar 2 Receptionists (M/F).

Candidate profile

• Bac +2 / Bac +3 in hospitality, tourism, management, trade or equivalent field

Experience

• 2 to 3 years of experience in a similar role Key skills
• Control of hotel processes: check-in, check-out, invoicing, daily closures.
• Notions of hotel accounting (collections, receivables, cash).
• Knowledge of high-end customer service standards.
• Notions of regulations related to the reception, identity and security of clients.
• Mastery of the overall offer of the Resort (accommodation, catering, leisure).
• Fluency in French and English. Job description Operational & Administrative Management

Other information

• Build and update customer records during check-in and throughout the stay using computer tools (software).
• Prepare reservations, room blocks and arrival lists, departures, residents and VIP.
• Check the creditworthiness of clients and prepare accounts receivable records.

Education / Qualifications

• Establish a reliable billing based on the information transmitted by the different services (Restaurant, Concierge, Casino, Fitcenter, Housekeeping...).
• Carry out the operations of collection, imputation, currency exchange etc...
• Check and balance the cash fund at the beginning and end of service.
• Receive and send emails to customers (invoice, information...) amp; Customer Relationship
• Welcome the client with courtesy, elegance and professionalism in accordance with internal standards and procedures.
• Manage check-in and check-out according to defined standards.
• Manage specific requests and delicate situations with professionalism.
• Inform the client about the conditions of stay, formalities and services of the hotel.
• Anticipate needs and respond to requests with responsiveness and accuracy.
• Ensure the alarm clocks requested by customers.
• To offer a reassuring and available presence, day or night. Follow-up Stay, Departures & Closures
• Check the remaining departures at the start of service and ensure that invoices are compliant.
• Prepare and control the supporting documents related to departures.
• Participate in daily closing operations according to instructions.
• Transmit the necessary information to the hierarchy. Security & Service Continuity
• Ensure the safety of customers and their belongings.
• Perfect knowledge of technical installations, security devices and alarm systems.
• Follow the instructions and alert the competent services if necessary.
• Apply security and identity control procedures in accordance with regulations. Commercial Contribution & Quality of Service
• Offer complementary services adapted to the needs of the customer (upselling according to delegation). Inform guests about the resort's services.
• Collect customer feedback and forward it to the hierarchy.
• Contribute to the improvement of service quality. Teamwork & Coordination
• Collaborate closely with the teams Reservations, Concierge, Catering and Housekeeping, Casino, SPA, Fitcenter...
• Apply the instructions and procedures defined by the hierarchy.
• Contribute to a positive, professional and supportive work environment. Contribution to the CSR approach
• Apply good eco-responsible practices at the reception desk (paper reduction, energy sobriety).
• Highlight the services and local specificities of the Resort in the customer relationship.
• Adopt an inclusive, respectful and fair posture towards clients and colleagues.

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