Customer Experience Officer

× Login - Jobseeker Email: Password: Remember me Forgotten Password? Not Registered? × Login - Employer Email: Password: Remember me Forgotten Password? Not Registered? Customer Service Jobs × Results: zero results Sorry, your search did not match any of our live jobs We suggest that you: Search with different keywords Browse our jobs directory Close × Send Job Posting To A Friend From: Subject: Your Name Your Email: Friend's * : Include a message: Verification : Customer Experience Officer JOB SUMMARY Company Confidential Industry Medical Servi... Category Customer Serv... Location Accra Job Status Full-time Salary GH¢ Education Bachelor̵... Experience 3 years Job Expires Apr 30, 2026 Contact ... Job Description Duties and Responsibilities To gauge the influence and track customer experience at each touchpoint To measure compliance with customer service SOPs within our company, and identify areas for improvement. To identify product and service gaps and inform the departmental manager for product/service enhancement investments. To identify and understand customer needs to serve customers better. Increase customer satisfaction by obtaining timely company and customer feedback. Build customer trust by identifying customer needs and taking proactive steps to maintain positive experiences. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Document processes and log technical issues, as well as customer compliments and complaints. Sample customer feedback from all branches daily, monthly, quarterly, biannually, and yearly. Manage the company’s mobile services by selling products and services at the door step of customers. Responsible for the achievement of mobile service revenue target Work at branches to support operations. Any other task(s) the Business Development Manager assigns. Required Skills or Experience Qualification Bachelor’s degree in Business Administration, Marketing, Customer Experience, or a related field. Minimum of 3 years’ experience in same or similar role Experience in customer experience, customer service, account management, or a similar role. Comfortable engaging customers in-person, remotely, and through mobile/home service visits. Strong analytical and problem-solving skills. Tech-savvy with hands-on experience using CRM systems and digital tools. Excellent communication and relationship management skills. Detail-oriented, proactive, and results-focused. How To Apply Send CV with job title to [email protected] Note Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position. × Apply Online: Customer Experience Officer Email / Username * : Password * : Active Resume * : Select Resume Verification code * : Forgotten Password? Not Registered? To Top