Job Description
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Responsabilités
Agency Supervisor / Network Coordinator – Kigali Atlantic Microfinance Plc is seeking a highly motivated and experienced Agency Supervisor / Network Coordinator to join its expanding operations team in Rwanda. This opportunity is ideal for professionals searching for banking jobs in Rwanda, microfinance careers, branch supervisor vacancies, operations coordinator jobs, finance administration opportunities, customer service management roles, and financial institution careers in Africa. Professionals interested in banking and microfinance opportunities in East Africa can also explore Job Overview Position: Agency Supervisor / Network Coordinator Company: Atlantic Microfinance Plc Location: Kigali Employment Type: Full-Time Industry: Banking / Microfinance / Financial Services Department: Operations Reporting To: Operations Manager About the Company Atlantic Microfinance Plc is a licensed microfinance institution operating in Rwanda since 2018. The organization provides financial services including savings accounts, loans, and other banking solutions to individuals and businesses. The institution operates under authorization from the National Bank of Rwanda (BNR) and continues to expand its network and financial services operations across the region. Job Summary The Agency Supervisor / Network Coordinator will oversee branch operations, monitor network performance, supervise agency activities, coordinate operational plans, and ensure achievement of organizational objectives. The successful candidate will support branch growth, staff performance, compliance monitoring, customer relationship management, and operational reporting within the microfinance network. This role is suitable for professionals with expertise in banking operations, microfinance management, financial supervision, branch coordination, team leadership, and operational planning. Key Duties and Responsibilities Agency Supervision & Operations Management Supervise and manage agency and branch operations Develop annual schedules for branch visits and monitor implementation Ensure effective monitoring of agreements and operational activities Support network teams in achieving operational and financial targets Coordinate branch performance reviews and operational reporting Network Performance Monitoring Monitor quantitative and qualitative performance indicators Analyze operational achievements and identify performance gaps Develop and implement corrective action plans where necessary Ensure continuous reporting to the Operations Manager Support compliance with company procedures and banking regulations Candidates searching for branch manager jobs, banking operations careers, customer service supervisor vacancies, finance officer opportunities, and microfinance management roles in North Africa may also browse Exemption Request Processing Collect and process exemption requests from departments Review and qualify operational requests in accordance with procedures Maintain accurate records and reporting documentation Ensure proper coordination between departments and branch teams Staff Leadership & Training Train employees on banking products and marketing procedures Supervise, motivate, and guide operational teams Promote teamwork and customer service excellence Support employee development and operational efficiency Ensure achievement of departmental goals and performance targets Educational Qualifications Applicants should possess: Bachelor’s Degree or Master’s Degree in: Finance Banking Economics Business Management Or related fields Preferred Qualifications Banking Operations Certification Microfinance Management Training Leadership and Team Management Courses Financial Services Compliance Training Customer Relationship Management Certification Experience Requirements Required Experience Minimum 3 years of experience in: Banking operations Microfinance supervision Financial services management Agency or branch coordination Customer service and operations support Preferred Experience Experience within microfinance institutions or commercial banks Exposure to operational planning and branch performance management Familiarity with banking systems and financial reporting tools Experience in staff supervision and training Required Skills and Competencies Strong managerial and leadership skills Analytical and problem-solving abilities Financial operations and banking knowledge Communication and reporting skills Customer relationship management Planning and organizational capabilities Team supervision and staff motivation Integrity, professionalism, and attention to detail Proficiency in technological and banking tools Language Requirements Candidates must be able to: Speak and write fluent French (mandatory) Communicate effectively in English Speak Kinyarwanda fluently Salary and Benefits Atlantic Microfinance Plc offers a competitive compensation package that may include: Attractive monthly salary Performance-based incentives Medical and insurance benefits Paid annual leave Professional training and career development Opportunities for promotion and leadership growth Exposure to banking and financial services operations Supportive and professional work environment Professionals interested in banking supervisor jobs, customer relationship officer careers, finance administration opportunities, branch operations roles, and financial services management positions in Southern Africa can also explore [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] Training & Professional Development Selected candidates may receive: Banking operations and compliance training Leadership and branch management workshops Customer service and relationship management training Operational planning and reporting development Microfinance systems and product knowledge orientation Staff supervision and communication coaching Financial technology and banking systems training Why Apply for This Position? This opportunity allows professionals to: Build expertise in banking and microfinance operations Work within a growing financial institution Develop leadership and operational management skills Gain experience in branch supervision and team coordination Contribute to customer-focused financial service delivery Advance long-term careers in banking and finance Application Process Interested applicants should prepare: Updated CV or Resume Cover Letter Copy of National Identity Card Academic and Professional Certificates Employment References Shortlisted candidates may undergo: Banking and operations assessments Technical and managerial interviews Communication and language evaluations Background and reference verification Equal Opportunity Statement Atlantic Microfinance Plc promotes professionalism, diversity, integrity, and equal employment opportunities. Qualified candidates are encouraged to apply based on their experience, leadership abilities, banking knowledge, and commitment to operational excellence.
Ready to apply?
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
When tailoring your CV for Atlantic Microfinance Plc, don’t just list your duties—show how you met a challenge like les compétences demandées dans l'annonce. Use bullet points with numbers or results. This proves you’re ready for the role and stand out to recruiters.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Targeted application — Align your CV to this offer's exact keywords and back every claimed skill with a concrete example. A cover letter showing you understand the specific challenges of this role consistently makes the difference.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.