Senior Business Consultant at FNB

Responsabilités

Job Description This role is designed to offer essential support to Tellers, Collections Consultants, and Cash Migration Officials, ensuring operational efficiency and seamless workflows across all related functions. By performing relief duties in a timely and proficient manner, the position helps maintain the uninterrupted operation of critical banking processes. RESPONSIBILITIES Finance Utilizes in-depth product expertise to consistently meet and exceed sales targets.

• Lead generation.
• Demonstrates meticulous attention to detail to minimize processing errors and financial losses
• Proactively seek and capitalize on avenues to expand market share. Leverages in-depth product expertise to drive and accomplish sales objectives effectively.
• Lead generation.
• Responsible for achieving sales targets and managing the sales budget to ensure revenue growth and financial objectives are met.
• Expand current customer portfolios through strategic cross-selling initiatives.
• Achieve cost efficiencies through the migration of customers to channels. Customer
• Deliver professional customer interactions as outlined in the service standards.

Responsibly assess and address customer requirements and expectations to ensure alignment with service delivery standards. Process customer requests with precision, efficiency, and a commitment to delivering exceptional service. Deliver outstanding customer service to patrons with a warm, respectful, and professional demeanor. Handle all customer complaints promptly and ensure their resolution in a manner that meets customer expectations.

• Uphold and promote the core values and principles that define the Bank’s brand identity across all operations and interactions.

Formation / Diplômes

• Provide clients with comprehensive guidance and education regarding the variety of channel options tailored to meet their specific needs. First National Bank Zambia Limited, a duly licensed commercial bank, is a leading financial institution in Zambia dedicated to delivering innovative banking solutions tailored to meet the evolving needs of its diverse clientele. Process
• Ensuring strict compliance with FNB’s Golden Rules, established policies and procedures, the code of conduct, and applicable regulatory guidelines throughout all operational responsibilities. Perform duties in adherence to established risk and compliance standards and frameworks.
• Responsible for approving, validating, verifying, and authorizing all Frontline activities to ensure compliance with established standards and protocols. People To demonstrate proficiency across all critical key result areas, the successful candidate must meet established performance benchmarks and deliver consistent, measurable outcomes.
• Maintain accurate records of annual and sick leave in Oracle, along with all necessary supporting documentation. QUALIFICATIONS A high school diploma or its equivalent is required, including at least five credits with successful completion of English and Mathematics. Obtained a degree in Sales, Marketing, or a comparable discipline, demonstrating a solid foundation in relevant academic principles and practices. All candidates are required to include the following documentation with their application: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate ZARA Verification Certificate for the Grade 12 Certificate A certificate of degree verification issued by ZARA serves to authenticate educational credentials. Please be advised that only candidates who provide ZARA-verified academic certificates will be considered for shortlisting. Prospective applicants should confirm that their qualifications have been authenticated by ZARA prior to submitting their application. Important Closing Date Note Please be advised that applications will not be accepted after the specified date; kindly ensure your submission is made prior to the closing date indicated. 18/07/26 All appointments will be made in accordance with Firsthand Group’s Employment Equity plan. The Bank actively promotes the recruitment and career progression of individuals with disabilities. To achieve this objective, candidates may voluntarily disclose their disability status. The Bank will safeguard this information in strict confidence, except when disclosure is mandated by law to relevant parties. Sharing is caring! Kindly utilize the icons provided below to share this information.

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