Quality Assurance & Compliance Coordinator, Mary Egg Health Services

Responsabilités

ROLE PURPOSE The Site Health Quality & Compliance Coordinator plays a pivotal role in ensuring quality assurance, compliance, clinical governance, and administrative oversight across occupational health facilities and first aid stations at both the Kansas and Sentinel mine sites. This position demands a meticulous, proactive, and highly organized professional capable of effectively managing follow-ups, upholding compliance standards, coordinating audits, maintaining precise documentation, and proactively identifying, escalating, and resolving gaps. The role involves close collaboration with the Chief Medical Officer and the Quality Assurance team to ensure operational excellence. Manager To maintain compliance, seamless coordination, and audit readiness of site health services, ensuring alignment with MBHS standards, client expectations, and applicable regulatory requirements. The ideal candidate will demonstrate initiative, possess robust administrative skills, exercise sound clinical decision-making, and excel in managing competing priorities within a dynamic healthcare setting. EDUCATIONAL REQUIREMENTS A skilled practitioner with expertise in healthcare, complemented by substantial administrative proficiency, a strong background in quality assurance, or extensive experience in healthcare compliance. A degree or certification in healthcare administration will be considered a valuable asset. Professional registration with the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ), along with a valid license to practice, is required.

EXPERIENCE

REQUIREMENTS Clinical experience of at least six years in a professional healthcare setting is required. We seek candidates with a minimum of two years of professional experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations. Proficiency in occupational health, emergency care, first aid station management, or healthcare facility accreditation is highly beneficial. KEY ROLE ACCOUNTABILITIES Quality Assurance and Regulatory Compliance Ensuring adherence to established quality standards and regulatory requirements is a key responsibility. This role involves meticulously reviewing processes, identifying potential risks, and implementing corrective actions to maintain compliance. Strong attention to detail and a thorough understanding of relevant regulations are essential for success in this position. Oversee the implementation and management of quality assurance initiatives within occupational health facilities and first aid stations. Facilitate regular facility audits and clinical compliance inspections in alignment with the MBHS Comprehensive Audit Planner. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and all pertinent statutory requirements issued by entities such as the Health Professions Council of Zimbabwe (HPCZ), Nursing and Midwifery Council of Zimbabwe (NMCZ), Zimbabwe Association of Medical Rehabilitation Assistants (ZAMORA), Radiation Protection Authority (RPA), and other governing bodies. The position involves monitoring audit findings, designating accountable individuals as needed, tracking the progress of corrective actions, and confirming the resolution of non-conformances. Maintain and update quality dashboards, registers, and compliance trackers to facilitate ongoing quality improvement initiatives. Ensure that all SOPs, standards, policies, forms, and other controlled documents remain up-to-date, readily available, and consistently enforced. Compile and deliver monthly quality and compliance reports to both the Chief Medical Officer (CMO) and the Quality Assurance Manager. Present issues involving recurring non-compliance, heightened risk levels, or overdue corrective actions to senior leadership for review and resolution. Assist in the organization and execution of clinical governance meetings, management reviews, inspections, and accreditation processes to ensure compliance with established standards and regulations. Oversight Support for Occupational Health Facilities and First Aid Stations Assist in establishing and maintaining stringent quality standards within occupational health facilities and first aid stations, ensuring compliance and operational excellence. Perform both routine and unplanned inspections to verify that facilities are maintained in a clean, safe, compliant, and fully stocked condition, ensuring operational readiness at all times. Maintain detailed records of licenses, certifications, equipment servicing schedules, emergency equipment checks, consumable inventories, incident reports, training logs, and compliance-related activities. Ensure the continuous availability and operational readiness of critical equipment, emergency response assets, and clinical supplies. Coordinate the follow-up of maintenance activities, procurement processes, equipment servicing, and facility-related issues to ensure timely resolution and operational efficiency. Document and monitor identified deficiencies systematically, ensuring they are addressed and resolved in a timely manner. SHE and QHSE Focal Point Duties and Responsibilities Facilitate the successful execution of the Company’s HSE and QHSE standards across the designated areas of responsibility within MBHS. Oversee the working environment vigilantly to ensure staff, facility, and patient safety, promptly escalating any identified risks. Address any QHSE concerns, proposals, or suggestions identified during audits, inspections, or routine operations without delay. Effectively communicate emergency response plans to all relevant staff members, ensuring their accessibility and comprehension. Compile and deliver HSE reports to the Quality Assurance Manager in accordance with established deadlines. Foster an environment characterized by safety, accountability, and ongoing enhancement. Infection Prevention and Control Responsibilities: This role is responsible for implementing and maintaining robust infection prevention and control protocols to safeguard patient, staff, and visitor safety. Key duties include developing and enforcing hygiene standards, conducting regular audits, monitoring compliance with regulatory guidelines, and coordinating staff training on infection control practices. The position also involves investigating and reporting outbreaks, analyzing data to identify trends, and recommending corrective actions to mitigate risks. Collaboration with healthcare teams, facility management, and public health authorities is essential to ensure best practices are upheld, and potential hazards are promptly addressed. Provide assistance in the formulation, execution, and oversight of infection prevention and control policies, procedures, and standards. Perform comprehensive infection prevention and control audits and conduct thorough risk assessments to ensure compliance with established protocols and regulatory standards. Oversee the implementation of cleaning protocols, disinfection measures, hand hygiene practices, waste management procedures, and infection control policies to ensure compliance with established standards and regulations. Proactively assess potential infection prevention risks and collaborate with pertinent teams to implement corrective measures. Conduct investigations into outbreaks or incidents associated with healthcare-associated infections. Offer or facilitate staff training sessions focused on infection prevention and control protocols. Engage in infection control committee proceedings and prepare comprehensive reports detailing infection control initiatives and their outcomes. Foster and uphold a robust culture of infection prevention among both staff members and patients. Here’s the professional paragraph while preserving all original facts, requirements, and responsibilities: Revised Version:

• Provide comprehensive HR and administrative support to the Chief Medical Officer, ensuring efficient management of personnel-related functions, operational workflows, and executive-level coordination to facilitate seamless organizational performance.

Offer organized administrative assistance to the Chief Marketing Officer concerning staffing requirements and operational management for occupational health facilities and first aid stations. Coordinate and oversee staff leave schedules, duty rosters, attendance tracking, and other workforce administration duties as assigned. Accurately maintain and update all staff-related documentation, registers, and records to ensure compliance and completeness. Prepare and manage onboarding documentation and facilitate administrative orientation sessions for new hires. Prepare and manage meeting agendas, document key action items, and ensure their timely completion through follow-up measures. Document all follow-up actions stemming from management meetings, audits, inspections, and operational evaluations. Prepare monthly operational, administrative, and compliance reports as part of the duties assigned. Prepare departmental reports, submissions, and records with precision, ensuring they are completed in accordance with agreed-upon timelines. Organize and maintain secure electronic and hard-copy filing systems to ensure proper documentation management and compliance with confidentiality standards. Facilitate seamless collaboration and information exchange among clinical, administrative, quality assurance, and executive leadership teams to ensure cohesive operations and decision-making. Administrative and Document Management Responsibilities include overseeing documentation processes, ensuring accuracy, and maintaining organized records in compliance with established protocols. Ensure adherence to established administrative policies, procedures, internal controls, and operational standards. Maintain registers encompassing quality, asset, training, incident, compliance, equipment, license, and certification data. This includes ensuring the accuracy, completeness, and currency of all recorded information across these categories. To facilitate administrative and operational needs, oversee the procurement follow-up process. Maintain the integrity, completeness, and confidentiality of all records while ensuring their secure storage and management. Facilitate and oversee accreditation processes, ensure adherence to licensing requirements, and manage regulatory submissions to maintain compliance and organizational integrity. Oversee the management of office supplies and administrative resource needs to ensure efficient operational support. Maintain the circulation of only the most recent versions of policies, SOPs, forms, and controlled documents. Perform a variety of administrative tasks as directed by senior leadership. Customer Service Excellence and Upholding Professional Standards Demonstrate a professional, respectful, and empathetic demeanor when interacting with patients, their relatives, colleagues, and external stakeholders. Provide outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate MBHS values, uphold professional behavior, and maintain service standards as a model employee. Document and escalate instances of inadequate customer service, patient grievances, or service deficiencies to senior leadership for review and resolution. Ensure confidentiality, exercise sound discretion, and uphold professional standards consistently. REQUIRED COMPETENCIES AND ATTRIBUTES Highly organized, self-motivated, and committed to meeting deadlines consistently. Demonstrates meticulous attention to detail and a commitment to maintaining high levels of accuracy in all tasks. Proactive individual with a strong sense of initiative and commitment to seeing tasks through to completion. Proactive in maintaining open lines of communication with staff, managers, and key stakeholders to ensure alignment and timely follow-up on critical matters. Capable of balancing competing priorities while maintaining meticulous attention to detail. Proven expertise in creating comprehensive reports, maintaining meticulous documentation, and managing records with precision and efficiency. Capable of evaluating audit results, data, and trends to facilitate effective problem-solving. Proficient in utilizing dashboards, trackers, registers, and action plans to monitor progress and drive performance effectively. Effective communication abilities and a talent for building rapport with others are essential. Professional, assertive and respectful. Capable of functioning autonomously while also fostering productive collaboration within a team environment. Capable of traveling to various mine locations, with up to 50% of their time spent away from their primary workplace. Dedicated to maintaining rigorous standards, ensuring full compliance, and fostering ongoing enhancement. Proficient in utilizing Microsoft Office applications, with a strong emphasis on Microsoft Word, Excel, and Outlook. Maintaining the highest standards of integrity, confidentiality, and accountability is essential. Sharing is caring! Kindly utilize the icons provided below to share this opportunity with your network.

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