Multi-Faceted Consultant at First National Bank

Job Description We are seeking a qualified professional to serve as a temporary relief resource for Tellers, Collections Consultants, and Cash Migration Officials, ensuring operational efficiency and seamless workflow continuity within designated functional areas. This role will support critical functions by providing timely and effective assistance during absences or peak workload periods. RESPONSIBILITIES Finance

• Leverages in-depth product expertise to consistently meet and exceed all sales targets.
• Lead generation.
• Demonstrates meticulous attention to detail to prevent processing errors and mitigate potential losses.
• Explore and leverage strategic initiatives to expand market share and strengthen competitive positioning. Demonstrates comprehensive product expertise to drive and accomplish sales objectives effectively.
• Lead generation.
• Responsible for achieving and exceeding sales revenue targets and adhering to the approved sales budget.
• Expand current customer accounts through strategic cross-selling initiatives.
• Enhance cost efficiencies by transitioning customers to channels. Customer Engage with clients in a manner that strictly adheres to the prescribed service standards, ensuring all interactions reflect professionalism and consistency.

Facilitate a thorough understanding of customer requirements and expectations to align service delivery with their needs. Process customer inquiries with efficiency, empathy, and precision to ensure accurate and satisfactory resolution of their needs.

• Deliver outstanding customer service in a warm, professional, and courteous manner to all patrons.
• Manage and address all customer complaints promptly, ensuring resolution in a timely manner to meet customer satisfaction.
• Promote and uphold the core values and principles of the Bank’s brand consistently across all operations and interactions.
• Provide clients with comprehensive guidance on the range of channel solutions tailored to meet their specific requirements. First National Bank Zambia Limited, an officially licensed commercial banking institution, operates within the financial sector. Process

Responsabilités

• Compliance with FNB Golden Rules, established policies and procedures, code of conduct, and regulatory guidelines throughout all duties. Ensure all activities are conducted in strict adherence to established risk and compliance standards and protocols.
• Responsible for the authorization, validation, verification, and approval of all Frontline activities to ensure compliance and accuracy. People Demonstrate proficiency in all essential performance areas and key result metrics.
• Maintain accurate records of annual and sick leave in Oracle, including the completion of all necessary supporting documentation for leave requests. QUALIFICATIONS A high school diploma or equivalent, Grade 12 Certificate, is required, with at least five credits attained, including successful completion of English and Mathematics. Earned a Bachelor’s degree or higher in Sales, Marketing, or a closely aligned discipline. Applicants are required to include the following documents with their submission: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Revised: The Grade 12 Certificate Verification process, administered by the Zambia Qualifications Authority (ZARA), ensures the authenticity and validity of academic credentials at the secondary education level. This verification service confirms the legitimacy of the issued certificate and its alignment with national educational standards. The process is essential for individuals seeking further education, employment, or professional registration, as it provides an official endorsement of their qualifications. Verification Certificate Attestation for Degree Certificate issued by ZARA. Applications will only be considered from candidates who provide ZARA-verified academic qualification certificates. Prospective applicants are advised to have their credentials authenticated by ZARA prior to submitting their application. Important Closing Date Note Please be advised that applications submitted after the specified closing date will not be considered. We encourage you to submit your application before the deadline. 18/07/26 All appointments will adhere to Firsthand Group’s Employment Equity plan. The Bank actively promotes the hiring and career development of individuals with disabilities. To facilitate this commitment, candidates may voluntarily disclose their disability status. The Bank will maintain the confidentiality of this information, except when disclosure is legally mandated. It is essential to maintain a culture of collaboration and open communication within the organization. You are encouraged to utilize the provided icons below to disseminate relevant information, fostering a sense of community and shared responsibility.

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