Information Systems Graduate Trainee

Context & Environment

• Working with Staff with limited knowledge.
• Working under pressure.
• Being decisive. Handling restricted resources, managing stress, and operating with minimal support are essential aspects of this role.

Responsabilités

• Working with interference. Responsibilities include reporting to multiple supervisors, ensuring clear communication and coordination among them to meet shared objectives and maintain alignment with organizational goals. Activities Install and deploy computer hardware systems, configure operating systems, and set up necessary applications to ensure optimal functionality and performance. Monitor and ensure the continuous operation of computer systems, power backup infrastructure, and network connectivity. Oversee the functionality and reliability of these critical resources to prevent disruptions and maintain seamless performance. Deliver clear, step-by-step guidance to team members—either in person or via telephone—to facilitate system setup or troubleshoot technical challenges. Troubleshoot system and network issues by identifying and resolving hardware or software faults, and perform necessary hardware replacements. Additionally, collaborate with suppliers to expedite resolution when required. Provide comprehensive support by preparing and maintaining procedural documentation and generating pertinent reports to ensure operational efficiency and compliance. Follow blueprints and technical documentation meticulously to diagnose and rectify system malfunctions or to install equipment according to specified procedures. Contribute to the deployment of newly developed systems and applications, whether originating from local initiatives or broader Total Group endeavors. Responsibilities include establishing new user accounts and profiles, as well as addressing and resolving password-related inquiries to ensure smooth access and system functionality. Respond promptly to support call-outs within prearranged timeframes, working round-the-clock to resolve each support request efficiently or escalate issues as needed, while conducting thorough follow-ups to guarantee timely and successful resolution. Demonstrate the ability to effectively oversee and prioritize multiple open cases simultaneously, ensuring timely resolution and adherence to established protocols. Establish productive working relationships with customers and industry professionals, including software developers and suppliers, in a timely manner. Oversee all vendor interactions to ensure seamless service delivery and adherence to contractual obligations. Ensure timely receipt of all supplier invoices, verify their entry into the system for approval, and diligently follow up to guarantee prompt approval. Deliver comprehensive training sessions to equip users with the necessary skills and knowledge to effectively utilize new systems and applications, ensuring a smooth transition and optimal adoption. Research, analyze, and resolve complex system issues and business requirements by diagnosing underlying problems and developing effective technological solutions. Identify and implement strategies to address operational challenges and enhance system performance, ensuring alignment with organizational objectives and user needs. Adhere to established protocols for escalating unresolved issues to the relevant internal teams in accordance with standard procedures. Implement IT policies in strict accordance with the Company’s established standards and documented policies. Conduct routine audits of all hardware and software systems utilized by the affiliate, ensuring the inventory records are consistently maintained and current. Elevate service support tickets for any technical issues necessitating assistance from the Paris headquarters’ support team, and diligently monitor progress to guarantee resolution and closure of all tickets. Maintain accurate documentation of issues encountered and the corresponding resolutions implemented. Responsibilities include ensuring the accuracy and currency of technical documentation and the service catalog, particularly concerning software installation procedures, hardware configuration steps, and problem-solving methodologies. This role requires meticulous attention to detail to keep all relevant documentation up to date and reflective of current operational standards. Maintain regular communication with suppliers to confirm compliance with the agreed-upon service level agreements (SLAs). Perform additional duties as directed by the immediate supervisor or department heads as needed.

Profil recherché

• Ensuring strict adherence to TotalEnergies’ Golden Rules and all Health, Safety, Environment, and Quality (HSEQ) standards by all staff, contractors, and customers is paramount. Candidate Profile A bachelor’s degree in Information Technology, Computer Science, or an equivalent qualification is required. Proficient in both computer software applications and hardware components, with a solid understanding of their functionalities and interactions.

Formation / Diplômes

• Competent in Cisco Networking Technologies. A robust technical foundation is required, along with the capability to resolve accessibility and compatibility challenges effectively. Additional Information Application deadline: 19.07.2026 TotalEnergies is committed to fostering a diverse and inclusive workforce while actively supporting the professional development of each individual. The company ensures equal opportunities for all employees, enabling them to pursue rewarding and fulfilling career paths. It is essential to disseminate information and collaborate effectively; kindly utilize the icons provided below to share this opportunity with others. Please submit your curriculum vitae and application through the company’s official website by following the provided link. Closing Date : 15th July , 2026. Don’t miss out on the most recent job opportunities in Tanzania—subscribe now to stay informed. Act today by clicking here.