IT Assistant (Full-Time)
Ruby Hospital is recruiting an IT Assistant to join its operations team. The position is based in Kampala, Uganda, and is a full-time, permanent contract with rotating shifts.
Context of the position
The IT Assistant is responsible for the maintenance and support of the hospital's IT infrastructure to ensure the smooth running of daily operations. The role includes monitoring and troubleshooting network systems, installing and maintaining computers, laptops, printers, televisions, and other IT equipment, providing technical support to staff, and repairing hardware.
Responsibilities
Monitor and maintain the hospital's computer network and internet connectivity.
Install, configure, and maintain computers, laptops, printers, scanners, televisions, and other IT equipment.
Diagnose and repair hardware and software issues.
Provide technical support to hospital staff and resolve IT issues promptly.
Install and update operating systems, software, and antivirus programs.
Set up user accounts, email accounts, and system access.
Perform preventive maintenance on all IT equipment.
Assist with the maintenance of CCTV systems, biometric devices, and other digital systems.
Maintain an inventory of IT assets and equipment.
Ensure data security, backups, and compliance with hospital IT policies.
Collaborate with external service providers for repairs and maintenance as needed.
Document IT support requests and maintenance activities.
Desired profile
Minimum education: Bachelor's degree. Experience: Internship or Graduate, with at least 1 year of experience. Language: English required. Contract type: Full-time with rotating shifts.
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