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Insurance Coordinator
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
Contract Type: Full-time
Location: Job Field Insurance
We are looking for an Insurance Coordinator to join our team! The ideal candidate is detail-oriented, tech-savvy, and experienced in using insurance portals, client onboarding, and account management. This role plays a key part in ensuring successful payer portal integrations and a smooth onboarding experience for healthcare clients.
Responsibilities:
Access and manage insurance payer portals for healthcare clients Create, configure, and maintain administrator and collector accounts Coordinate login credentials and user access across multiple payer platforms Assist new client onboarding by obtaining and validating insurance access information Connect payer portal accounts to internal systems and dashboards Verify successful integrations and resolve portal access issues Maintain accurate records of credentials, permissions, and account statuses Communicate with clients to obtain required documentation and access information Track onboarding steps and update internal systems accordingly Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process Investigate and resolve login, connectivity, and access issues
Desired Profile:
1+ year of experience in healthcare administration, insurance coordination, client onboarding, account management, or related field Experience working with web-based systems and online portals Strong organizational and multitasking skills Excellent written and verbal communication skills in English (C1) High attention to detail and accuracy Proficiency in Microsoft Office Suite and/or Google Workspace
Preferred Qualifications:
Experience working with health insurance payer portals Knowledge of medical billing, revenue cycle management, or healthcare operations Experience in SaaS onboarding or Customer Success environments Familiarity with credential management and user access administration
If you are organized, proactive, and enjoy working with systems, processes, and client onboarding, we would love to hear from you!
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