Manager – Dakar Representative Office

Manager – Dakar Representative Office. Why join this team Manage UNFCU’s operations in Senegal and help make a meaningful impact on the lives of United Nations employees and their families. This is an opportunity to combine leadership, business development, and community engagement while representing a global financial institution serving the international community.

Expérience

You will oversee all aspects of office operations of the Dakar Representative Office, ensuring compliance with applicable regulations and UNFCU policies and procedures. You will help lead UNFCU’s presence in Senegal by delivering an exceptional member experience, developing a high-performing team, and growing our relationships within the United Nations community. You will identify opportunities to expand our membership, strengthen strategic partnerships, and increase UNFCU’s visibility in the local market. This position is onsite. What you’ll do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Champion a member-first culture by ensuring every interaction reflects UNFCU’s commitment to exceptional service.
• Guide your team in building trusted relationships with members, understanding their financial needs, and recommending solutions that support both their immediate and long-term goals.
• Ensure members receive timely, accurate, and professional service across every touchpoint.
• Hire, develop, train, coach, evaluate, and motivate the team to maximize performance and foster a service and sales culture of excellence; prepare and administer performance snapshots; promote teamwork and cooperation within the office and across the Credit Union.
• Ensure compliance with applicable regulations and UNFCU policies and procedures.
• Develop and maintain relationships with vendors and coordinate services for office.
• Monitor sales results and execute monthly coaching sessions with MSRs using internal service/sales model.
• Prepare and maintain records of employee productivity, sales tracking, quality control and attendance.
• Identify training needs of the department and plan, coordinate, and schedule staff training opportunities in collaboration with the Global Retail Training Team.
• Develop policies and procedures, and implement effective processes and workflow adjustments to increase efficiencies; ensure that controls are adequate and well documented.
• Maintain communication between office and senior management through reports and dialogues.
• Assist in managing security of staff and office by analyzing security concerns and communicating related decisions to senior management.
• Develop and maintain relationships with key individuals in United Nations organizations, as well as vendors and competitors, in order to facilitate business interactions and maintain business operations.
• Make prudent independent decisions with minimal supervision (due to time/geographic differences).
• Prepare research and studies on competition, potential markets, products, etc. in identified markets; conduct business development meetings with key UN

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