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Team Leader, Operations Support - Alternative Channels
Contract Type: Full-time
Location: Kenya
Company: Liberty Life Assurance Kenya
Liberty Life Assurance Kenya is a life insurer that has been offering relevant products to Kenyans for over 50 years. Our goal at Liberty is to make a difference in people's lives by making financial freedom possible. We are changing realities and making freedom possible by providing innovative and relevant solutions that help our clients protect themselves.
Job Summary
The incumbent will oversee and optimize the operational management of alternative distribution channels by ensuring effective integration of partners and sales teams, monitoring performance, administering commissions, fostering operational excellence, ensuring compliance, and driving continuous process improvements. The role will also provide market insights to support the growth, scalability, and efficiency of the company's alternative distribution strategy.
Key Responsibilities
Manage daily operational activities supporting alternative distribution channels.
Coordinate operational processes with underwriting, claims, finance, ICT, compliance, and other internal departments to ensure efficient service delivery.
Lead the onboarding process for partners and sales teams, including due diligence, documentation, compliance verification, and system configuration.
Monitor partner and sales force performance against agreed key performance indicators, including production, case count, premiums, persistence, productivity, and workforce metrics.
Prepare weekly, monthly, quarterly, and ad hoc management reports on operational and business performance.
Manage commission calculation, reconciliation, and payment processes to ensure accuracy and timely settlement.
Administer commission structures and incentive programs while recommending improvements to increase productivity.
Identify operational inefficiencies and recommend process improvements, workflow automation, and system enhancements.
Ensure compliance with regulatory requirements, internal policies, and operational standards.
Maintain accurate partnership contracts, operational records, and documentation.
Coordinate and support internal and external audits related to alternative channels.
Conduct market research to identify potential partnership opportunities and emerging distribution models.
Analyze competitor activities, market trends, and customer behavior to provide actionable business insights.
Prepare business intelligence reports to support strategic planning and business growth.
Support the implementation of strategic initiatives aimed at growing alternative distribution channels.
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Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote... Read more about this company Team Leader, Operations Support - Alternative Channels Job Type Full Time Qualification BA/BSc/HND , Professional Certificate
Job Field Insurance Job Summary
The role holder will oversee and optimize the operational management of Alternative Distribution Channels by ensuring efficient onboarding of partners and sales teams, monitoring performance, administering commissions, driving operational excellence, ensuring compliance and leading continuous process improvements. The role will also provide market intelligence to support the growth, scalability and effectiveness of the Company’s alternative distribution strategy. Key Responsibilities Manage the day-to-day operational activities supporting Alternative Distribution Channels. Coordinate operational processes with Underwriting, Claims, Finance, ICT, Compliance and other internal departments to ensure efficient service delivery. Lead the onboarding process for partners and sales teams including due diligence, documentation, compliance verification and system setup. Monitor partner and sales force performance against agreed Key Performance Indicators including production, case count, premium income, persistency, productivity and manpower metrics. Prepare weekly, monthly, quarterly and ad hoc management reports on operational and business performance. Manage commission computation, reconciliation and payment processes to ensure accuracy and timely settlement. Administer commission structures and incentive schemes while recommending enhancements to improve productivity. Identify operational inefficiencies and recommend process improvements, workflow automation and system enhancements.
Ensure compliance with regulatory requirements, internal policies and operational standards. Maintain accurate partner contracts, operational records and documentation. Coordinate and support internal and external audits relating to Alternative Channels. Conduct market research to identify potential partnership opportunities and emerging distribution models. Analyse competitor activities, market trends and customer behaviour to provide actionable business insights. Prepare market intelligence reports to support strategic planning and business growth. Support implementation of strategic initiatives aimed at expanding Alternative Distribution Channels.
Perform any other duties assigned by the Head of Alternative Channels. Qualifications Bachelor’s degree in Business Administration, Economics, Statistics, Actuarial Science, Finance, Insurance, or a related field. Professional insurance qualification such as LOMA, AIIK or ACII will be an added advantage. Proficiency in Microsoft Office applications, particularly Excel. Knowledge of Power BI, SQL or other business intelligence tools is desirable. Experience Minimum of seven (7) years' experience in insurance or financial services. At least three (3) years’ experience in a supervisory or management role. Experience in Retail Life Insurance distribution and Alternative Distribution Channels. Experience managing Insurance intermediaries networks and operational processes. Experience in commission administration, financial reconciliation, and performance reporting. Competencies Strong understanding of insurance operations and retail life insurance products. Knowledge of Alternative Distribution Channels and partnership management. Knowledge of commission administration and incentive management.
Financial analysis and reconciliation skills. Advanced data analysis and reporting. Market research and business intelligence. Knowledge of insurance regulatory and compliance requirements. Process improvement and operational excellence. Project coordination and implementation. Strong stakeholder relationship management. Check how your CV aligns with this job Method of Application If you meet the above requirements, you are encouraged to forward your application and updated CV to humanresources@libertylife.co.ke by 26th July 2026 . Clearly state the job title on the subject heading. Build your CV for free. Download in different templates. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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