Facilities Lead

Facilities Lead. Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that’s where you come in… How you’ll help us achieve it

We are looking for a Facilities Lead with strong organizational skills, responsiveness, and autonomy to help drive operational excellence across our offices in Senegal. Reporting to the Regional Office Management Lead, you’ll play a key role in ensuring our workplaces run smoothly and provide a great experience for every team. In this role, you’ll

• Support the Regional Office Management Lead in coordinating and supervising office operations across the region.
• Support office expansion and real estate projects across the region (Coordinate office searches, site visits, and landlord engagements, track lease agreements, office capacity, and renovation projects, coordinate with contractors and vendors during office setup and fit-out activities, monitor project timelines, risks, and operational readiness of new sites)
• Ensure smooth day-to-day office management operations and maintain high workplace standards.
• Supervise and support Office Management teams on operational execution and task prioritization.
• Follow up on facilities maintenance, office repairs, health & safety compliance, and workplace readiness.
• Support fleet management activities, including maintenance follow-up, vendor coordination, documentation, and operational monitoring.
• Coordinate office administrative processes and help improve operational procedures and tracking systems.
• Monitor office supplies, equipment, furniture procurement, and stock management.
• Assist in vendor management, contract follow-up, quotations, and cost negotiations.

Présentation du poste

• Support the preparation of budgets, operational reports, presentations, trackers, and management updates.

Localisation

• Coordinate logistics for office projects, renovations, relocations, and workspace setup when required.
• Ensure proper follow-up on action items and operational deadlines across countries.
• Support travel coordination and administrative logistics for teams when necessary.
• Act as a backup to the Regional Office Management Lead when needed. Key details
• Location: You’ll work from our office in Dakar and may travel to field locations.
• Work authorization in Senegal is required.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Free food and a beautiful office space.

Expérience

• 8+ years of experience in Office Management, Facilities, Administration, Logistics, or Operations.
• Bachelor’s or Master’s Degree in Administration, Logistics, Management, or related fields.
• Strong written and verbal communication skills in both French and English.
• Strong organizational and administrative skills with the ability to manage multiple priorities.
• Experience working with vendors, suppliers, and service providers.
• Good understanding of facilities operations and workplace management.
• Strong follow-up and coordination skills.
• Ability to work independently while maintaining strong collaboration with regional teams.
• Proficiency with office tools, trackers, and reporting systems.
• Strong problem-solving and operational execution abilities. You might be a good fit if you
• Are highly organized and detail-oriented.
• Demonstrate strong ownership and accountability.
• Are proactive and solution-oriented.
• Can remain calm and efficient in fast-paced operational environments.
• Have strong adaptability and can manage changing priorities effectively.
• Communicate clearly and collaborate well with cross-functional teams.
• Show strong responsiveness and operational rigor.
• Are willing to support teams beyond your direct scope when necessary.
• Enjoy improving processes and creating operational structure. Our team
• We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso,
• The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator’s top companies by revenue.

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