Analyst - Customer Acquisition and Compliance at MTN Nigeria

## 🎓 Formation / Diplômes
MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi... Read more about this company Analyst - Customer Acquisition and Compliance Job Type Full Time Qualification BA/BSc/HND Experience 3 - 7 years Location Cross River Job Field Data, Business Analysis and AI   Reports To: Manager - Customer Acquisition and Compliance South Division: Sales and Distribution Mission: To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance. Description: Evaluate performance measured against SIM registration channel objectives  in the following areas: Trade Partner and Customer Acquisition AND compliance Partners Walk-in-Centers Mobile Lite Connect Stores and Connect Points Other Sim Registration Agents (Pentagon). Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings. End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency. Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives. Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made. Prepare monthly, quarterly and year to date (YTD) measurement reports. Provide functional support to Customer Acquisition Manager Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit. Analyze relevant best practices and provide recommendations to Customer Acquisition Manager. Attend regulatory meetings at state level and share outcome with regional leadership Education: First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline Fluent in English Experience: 3-7 years work experience which includes Minimum of 3 years’ experience in an area of specialization; with experience working with others Experience working in a medium organization: Project planning and reporting, sales/marketing or related function Experience using Data Mining Tools Telecoms experience would be an added advantage Check how your CV aligns with this job Method of Application Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply Build your CV for free. Download in different templates.