PERMANENT CONTRACTabout 2 months ago

Customer Service & Admin Officer

The Kranoc Gr...

Accra (Ghana)

Job Description

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Customer Service & Admin Officer

JOB SUMMARY

GH¢

Education Diploma/First... Experience 1 year Job Expires Apr 15, 2026 Contact

...

Job Description

Department: Operations / Front Office

Reports To: General Manager / CEO

Job Summary

The Customer Service & Administrative Officer is responsible for delivering excellent client service while ensuring efficient day-to-day administrative support within the travel and tour firm. The role involves handling client inquiries, coordinating bookings, managing office documentation, supporting ticketing and visa processes, and maintaining professional front office operations.

Key Responsibilities

Serve as the first point of

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Expert Application Advice

Degree requirement — The Kranoc Gr... specifies a bachelor degree: if yours is from a related field, compensate with highly targeted field experience proving your competence in the exact domain.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.

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Customer Service & Admin Officer

Job Description

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