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Inbound Calls Manager

Inbound Calls Manager
📍 GhanaCDI🗓️ 5 months ago

Job Description

Ghana
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Inbound Calls Manager

BOOST OUTSOURCING

Expérience

Job Summary: Manage, plan and ensure a seamless coordination of all operational activities in the Call Center, ensuring that work is done professionally and in line with laid down procedures and processes, and as directed by line manager to achieve Customer Experience efficiencies and Call Centre business targets. Job Role Key Tasks:

  • Provide leadership and direction to the Call Center team and ensure effectiveness of subordinates in the discharge of their work.

Formation / DiplĂ´mes

  • Determine Call Centre operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards; contributing information and analysis to the CR divisional strategic plans and reviews.
  • Liaise with Call Center Senior Manager in setting achievable targets for the Call Center by giving strategic input to immediate supervisor on how to achieve objectives.
  • Ensure that procedures and policies as outlined by the company and department in relation to dealing with call centre enquiries are adhered to and gather feedback from customers on their satisfaction level through surveys.
  • Allocate jobs to supervisors with measurable goals who perform consistently to meet monthly targets.
  • Undertake continuous and periodic appraisals of supervisors and clearly outline training needs... Ghana : Greater Accra

2018-12-18

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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