Senior Travel Designer - Trade

Salary: Market Related Job Type: Permanent Sectors: Sales Travel & Tourism Reference: 189524 Apply before Jun 17 2026 | 6 Days left

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Localisation

Location:  Johannesburg or Cape Town Reports to:  Reservations Manager Company:  Wilderness

Expérience

Are you passionate about luxury travel, conservation, and creating unforgettable journeys? Join Wilderness as a Senior Travel Designer and help craft extraordinary experiences across Southern and East Africa! About the Role As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins. Key Responsibilities Service Excellence:  Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity. Itinerary Design & Upselling:  Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences. Agent Relationship Management:  Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams. Booking Accuracy:  Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries. Operational Coordination:  Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics. Performance & Margin Focus:  Optimise bed nights and margins, track financial performance, and ensure revenues are secured. Product Knowledge:  Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings. Systems & Technology:  Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery. Candidate Profile Qualifications:  Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality. Experience:  4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.

Skills:  Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences. Personal Attributes:  Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction. Why Wilderness? Work with a passionate team dedicated to conservation and luxury travel. Deepen your destination expertise through ongoing training and familiarisation trips. Be part of a company that values creativity, initiative, and going the extra mile. Interests: A passion for wildlife and a commitment to sustainability and conservation. Apply for this position with us on

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