Job Description

## 📍 Localisation
Locations: Kasoa, Takoradi & Swedru
About DAD Microcredit Limited
DAD Microcredit Limited is a growing financial services institution committed to providing accessible and innovative financial solutions to individuals, entrepreneurs, and small businesses. We are seeking proactive, customer-focused, and results-driven professionals to join our team as Relationship Officers to support business growth, client acquisition, loan portfolio management, and customer relationship development.
This role is ideal for energetic individuals who enjoy interacting with people, building relationships, marketing financial products, and contributing to financial inclusion within communities.
Position Summary
The Relationship Officer will be responsible for sourcing and onboarding clients, promoting the company’s financial products and services, assessing prospective borrowers, managing loan portfolios, and ensuring timely loan repayments. The successful candidate will serve as the primary point of contact between the company and its clients while maintaining strong customer relationships and portfolio quality.
Key Responsibilities
Business Development & Client Acquisition
Market and promote the company’s loan and financial products to prospective customers.
Identify and recruit qualified clients within assigned territories.
Conduct field visits, prospecting activities, and community engagement programs.
Develop strategies to increase customer acquisition and portfolio growth.
Build and maintain strong relationships with individuals, groups, and business owners.

## 🎓 Formation / Diplômes
Recruitment services package

## 🧠 Profil recherché
Educate potential clients on available loan products, requirements, repayment terms, and company policies.
Guide clients through the loan application process.
Assist customers in completing loan application documentation.
Conduct client orientation and financial literacy sessions.
Ensure all required customer information and supporting documents are collected and verified.
Credit Assessment & Loan Appraisal
Conduct client appraisal and eligibility assessments.
Perform field verification and due diligence on prospective borrowers.
Assess business operations, cash flow, and repayment capacity.
Conduct reference checks and background verification.
Prepare loan appraisal reports and recommendations for approval.
Portfolio Management
Manage and monitor assigned loan portfolios.
Maintain regular communication with clients throughout the loan cycle.
Monitor portfolio performance and identify potential risks.
Ensure accurate client records and loan documentation are maintained.
Loan Recovery & Collections
Ensure timely repayment of loans by clients.
Follow up on overdue accounts and implement recovery strategies.
Conduct client visits and collection activities where necessary.
Minimize portfolio-at-risk (PAR) and loan default rates.
Escalate delinquent accounts according to company procedures.
Customer Relationship Management
Build long-term relationships with clients to encourage repeat business.
Address customer concerns and resolve complaints promptly.
Provide excellent customer service and maintain high client satisfaction levels.
Identify opportunities to cross-sell additional financial products and services.
Reporting & Documentation
Prepare daily, weekly, and monthly activity reports.
Maintain accurate customer and loan records.
Submit loan applications, appraisal reports, and collection reports on time.
Ensure compliance with company policies and regulatory requirements.
Qualifications & Experience
Education
HND, Diploma, or Bachelor’s Degree in:
Banking and Finance
Business Administration
Marketing
Economics
Accounting
Entrepreneurship
Or a related field

## 💼 Expérience
Previous experience in microfinance, banking, sales, customer service, credit administration, or business development is an advantage.
Fresh graduates with strong sales and relationship-building abilities may also be considered.

## 🛠️ Compétences requises
Required Skills & Competencies
Technical Skills
Sales and marketing skills.
Credit appraisal and loan assessment knowledge.
Customer relationship management.
Collection and recovery techniques.
Basic financial analysis.
Report writing and documentation.
Microsoft Office proficiency.
Behavioral Competencies
Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Customer-focused mindset.
High level of integrity and professionalism.
Strong organizational and time management skills.
Ability to meet targets and work under pressure.
Self-motivated and results-oriented.
Problem-solving and decision-making skills.
Key Performance Indicators (KPIs)
The Relationship Officer may be evaluated based on:
Number of new clients acquired.
Loan portfolio growth.
Loan disbursement volume.
Portfolio-at-Risk (PAR) ratio.
Loan repayment and collection performance.
Customer retention rate.
Client satisfaction levels.
Recovery of overdue accounts.
Accuracy of documentation and reporting.
Achievement of monthly business targets.
What We Offer
Competitive salary and performance-based incentives.
Career growth and advancement opportunities.
Professional training and development.
Supportive and performance-driven work environment.
Opportunity to contribute to financial inclusion and community development.

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