Virtual Customer Support Agent (French/English) – 100% Remote

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity?

At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.

Your Role

As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:

Customer Communication: Respond to inquiries via email, chat, and phone in both French and English. Problem Solving: Assist customers with orders, technical concerns, and general inquiries. Customer Experience: Provide friendly, efficient, and professional support in every interaction. System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.

What We’re Looking For

Bilingual Fluency: C1/C2 level in French and English (written and spoken). Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred). Tech Skills: Comfortable using CRM platforms and online tools. Soft Skills: Strong communication, empathy, and problem-solving abilities. Flexibility: Open to working flexible hours, including weekends if needed.

Your Work-From-Home Setup

Stable internet connection (minimum 25 Mbps upload/download). Reliable computer (Intel i5 or equivalent minimum). Quiet, distraction-free workspace. Quality headset with microphone.

Why Join TalentPop?

100% Remote: Work from anywhere. Career Growth: Opportunities for advancement as we grow. Benefits: Paid time off and monthly health stipend. Incentives: Performance bonuses and holiday rewards.

Apply Now

Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!

This position is directly with TalentPop App. Grow your career with us!

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