Technical Coordinator/ Technician

Technical Coordinator/ Technician Operations West Coast Personnel Cape Town , South Africa Until 2026/07/18 Job description Job Description Provide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.

Localisation

Location: Century City, Cape Town Key Responsibilities Log service calls and manage engineer schedules for SLA customers. Oversee print fleet monitoring software, including reporting and device management. Assist with installations, job card tracking, and ticket closures. Manage warranty claims, quotes, and invoicing for service calls and consumables. Monitor consumable levels and coordinate ordering and pricing comparisons. Support CPC and SLA billing, escalations, and contract administration. Provide remote and onsite technical customer support when required.

Assist with forecasting and supply management. Requirements & Experience Valid drivers license (own vehicle preferred).

Expérience

Experience in IT support or technical coordination.

Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations). Knowledge of managed print services environment is advantageous. Excellent organising, scheduling, and time management skills. Ability to work accurately under pressure. Strong problem-solving mindset and reliability. Additional Notes Candidate may be required to travel to customer sites to resolve technical service calls. Experience with print fleet management systems will be beneficial. Application Process: Free. No credit card required. ¿Te interesa este puesto? Sign up to continue Free. No credit card required.

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