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STAGE3 months ago

Job opportunity : RELATIONSHIP MANAGER, Classic

ECOBANK CAMEROUN S.A. - La Banque Panafricaine
Douala (Cameroon)

Job Description

Job opportunity : RELATIONSHIP MANAGER, Classic at ECOBANK CAMEROUN S.A. - La Banque Panafricaine

JOB TYPES

Job opportunity : RELATIONSHIP MANAGER, Classic

Temps complet

A negocier

Localisation :douala-region-littoral-cameroun Date de publication :18/02/2026  

Catégorie : Temps complet Salaire : A negocier © Cameroun

JOB LEVEL: 5 / JOB GRADE: 3B

ECOBANK CAMEROON S.A is recruiting a Relationship Manager, Classic

ready to work across the national territory. The position is based in Douala.

I. JOB PURPOSE

To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. To deliver on agreed individual targets for

  • Deposit growth,
  • Revenue generation
  • product sales (Cross selling)
  • new client acquisition,
  • Digital products sales, (Mobile App, Ecobank Online)
  • Loan portfolio management

BUSINESS AND FINANCIAL PERFORMANCE

Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives. Work to onboard clients and develop portfolio through the sales of direct banking products and services Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments. Achieve a satisfactory level of knowledge of Classic Banking products and services.

CUSTOMER EXCELLENCE

Handle client queries of day to day nature and assist in resolving clients issues.

LEADERSHIP AND PEOPLE MANAGEMENT

Track and provide weekly reports on Portfolio performance at RM level Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures. Constantly monitor credit portfolio to ensure maximum of 3% NPL.

II. KEY RESPONSIBILITIES

STRATEGIC INITIATIVES

Lead strategic initiatives that will create business growth.

III. JOB SCALE

Reporting to: Head Retail Banking

IV. JOB PROFILE

Experience & Qualifications At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization Sound business product knowledge and people development performance record Good Understanding of operations, technology and customer services to drive the Classic banking business. Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study Fluent in English & French. Skills & Capacities Customer/market orientated and Networking Ability to establish direction and drive execution Excellent at delivering and owning results Strong interpersonal, influencing and communication skills.

Vi. APPLICATION PROCESS: Please submit your CV and motivation letter to l atest February 22nd, 2026 at 5pm prompt, with the subject

« RELATIONSHIP MANAGER, CLASSIC ».

NB : Only applications matching with the desired profile will be

[Click the Apply button below to see the contact details]

Expert Application Advice

Diplôme — ECOBANK CAMEROUN S.A. - La Banque Panafricaine précise un niveau master : si votre diplôme est d'un domaine adjacent, compensez par une expérience terrain très ciblée et des projets prouvant vos compétences dans le domaine exact du poste.

Secteur bancaire — Les banques font des vérifications d'antécédents approfondies. Assurez-vous que vos références précédentes sont joignables et briefées. La connaissance des réglementations COBAC ou BCEAO selon le pays est souvent éliminatoire en entretien final.

Réalisations mesurables — Pour ce niveau de poste, illustrez chaque compétence par un exemple précis avec un résultat chiffré. Préparez 2-3 questions stratégiques sur les enjeux actuels de cette organisation — les candidats qui anticipent les défis sont systématiquement mieux évalués.

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