RELATIONSHIP MANAGER, Classic

JOB LEVEL: 5 / JOB GRADE: 3B
ECOBANK CAMEROON S.A is recruiting a Relationship Manager, Classic ready to work across the national territory.The position is based in Douala.
I. JOB PURPOSETo deliver high quality service and customer retention approach to managing client relationshipsto enhance product sales and new client growth targets.To deliver on agreed individual targets for- Deposit growth,- Revenue generation- product sales (Cross selling)- new client acquisition,- Digital products sales, (Mobile App, Ecobank Online)- Loan portfolio managementBUSINESS AND FINANCIAL PERFORMANCEProactively develop client relationship, anticipate and provide solutions to client needs and givehigh priority to client satisfaction, with responsibility for meeting or exceeding agreedperformance targets and objectives.Work to onboard clients and develop portfolio through the sales of direct banking products andservicesEnsure that client instructions are duly served by applying all standard checks and controls incoordination with other departments.Achieve a satisfactory level of knowledge of Classic Banking products and services.CUSTOMER EXCELLENCEHandle client queries of day to day nature and assist in resolving clients issues.LEADERSHIP AND PEOPLE MANAGEMENTTrack and provide weekly reports on Portfolio performance at RM levelTeam PlayerPROCESS CONTROL AND OPERATIONAL PERFORMANCEEnsure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-moneylaundering measures.Constantly monitor credit portfolio to ensure maximum of 3% NPL.II. KEY RESPONSIBILITIESSTRATEGIC INITIATIVESLead strategic initiatives that will create business growth.III. JOB SCALEReporting to: Head Retail BankingIV. JOB PROFILEExperience & QualificationsAt least 3 years’ experience in Banking, Marketing or Sales in FMCG organizationSound business product knowledge and people development performance recordGood Understanding of operations, technology and customer services to drive the Classicbanking business.Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketingor related field of studyFluent in English & French.Skills & CapacitiesCustomer/market orientated and NetworkingAbility to establish direction and drive executionExcellent at delivering and owning resultsStrong interpersonal, influencing and communication skills.
Vi. APPLICATION PROCESS:Please submit your CV and motivation letter toECM-Recruit@ecobank.com latestFebruary 22nd, 2026 at 5pm prompt,with the subject« RELATIONSHIP MANAGER, CLASSIC ».NB : Only applications matching with the desired profile will be contacted.Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end,we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, anddisability while fully adhering to the local laws and regulations established where Ecobank operates”.