AP
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CDI3 days ago
E-Commerce Customer Service
beBee
South Africa
Job Description
E-Commerce Customer Service Customer Service O'Brien Recruitment Brackenfell , South Africa Until 2026/07/17 Job description
Expérience
The Customer Services Controller provides real-time ecommerce support to customers and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting store-led fulfillment, and ensuring a high-quality customer experience within a fast-paced retail environment. Key Responsibilities Handle ecommerce-related queries via phone, email, chat, and help centre platforms. Support drivers and customers by coordinating with store dispatch for order tracking, delivery issues, and escalations. Drive First
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Technical proficiency — beBee expects hands-on mastery of Excel. Don't just list them: describe a concrete project where you used them and the outcome delivered.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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