Practice Manager at Smile 360 Dental Specialists

Practice Manager at Smile 360 Dental Specialists May, 2026 | MyJobMag

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Practice Manager at Smile 360 Dental Specialists

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View Jobs at Smile 360 Dental Specialists

Posted: May 12, 2026

Deadline: Not specified

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Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Or...

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Practice Manager

Job Type Full Time

Qualification BA/BSc/HND

Experience 7 years

Location Lagos

Job Field Administration / Facilities  

Key Interfaces

Marketing & Business Development | Revenue Growth Manager | Clinical Teams | Facility & Administration | IT | Finance | Human Resources

Job Summary

The Practice Manager is the operational leader responsible for the overall coordination, efficiency, performance, and day-to-day management of Smile360’s Ikoyi Practice.

The role serves as the central execution hub between clinical operations, patient experience, administration, business growth, and support services to ensure the seamless delivery of Smile360’s premium healthcare experience.

Reporting to the Chief Clinical Operations Officer (CCOO), the Practice Manager drives operational excellence, clinic performance, service quality, patient flow optimization, team accountability, and business sustainability across the practice.

The role is accountable for patient experience and revenue achievement and ensures operational alignment between clinical and non-clinical teams while supporting revenue growth, patient retention, compliance, and continuous improvement initiatives.

Main Duties and Responsibilities

Practice Operations Leadership:

Provide overall operational leadership for the Ikoyi Practice

Ensure smooth daily coordination of all clinic activities and patient-facing operations

Drive accountability and discipline across operational teams

Monitor and resolve operational bottlenecks affecting patient care and clinic efficiency

Patient Experience & Service Excellence:

Ensure delivery of Smile360’s premium patient experience standards across all touchpoints

Support the Clinical Operations & Patient Experience (COPEx) Lead in driving patient satisfaction, loyalty, referrals, and service recovery

Monitor patient complaints, escalations, and service recovery outcomes

Drive a culture of hospitality, professionalism, responsiveness, and empathy

Operational Performance & Revenue Optimization:

Monitor clinic productivity, operational efficiency, and resource utilisation

Work closely with the Revenue Growth Manager to improve revenue performance and treatment conversion

Support optimisation of provider schedules, chair utilisation, and patient flow

Ensure proper revenue capture and minimise operational leakage

Leadership & Team Management:

Provide leadership oversight to the COPEx Lead and Floor Management Coordinator

Drive performance accountability within operational and patient-facing teams

Conduct coaching, mentorship, and performance feedback sessions

Collaborate with HR on staffing, onboarding, engagement, and disciplinary processes

Cross-Functional Coordination:

Act as the operational liaison between Clinical, Marketing, Revenue Growth, Finance, IT, HR, and Administration teams

Coordinate implementation of operational initiatives across departments

Ensure alignment between marketing campaigns and operational readiness

Compliance, Quality & Continuous Improvement:

Ensure adherence to operational policies, quality standards, and regulatory requirements

Lead operational audits and follow-up action implementation

Promote Kaizen, PDCA, and continuous improvement culture within the practice

Reporting & Performance Monitoring:

Prepare and present operational performance reports and dashboards

Monitor key operational, patient experience, and revenue KPIs

Lead daily operational huddles and periodic review meetings

Requirements

Educational Qualifications:

Bachelor’s Degree/HND in Healthcare Administration, Business Administration, Operations Management, or related discipline

Professional Qualifications:

Relevant certifications in healthcare management, operations, project management, or leadership will be an added advantage

Experience:

Minimum of 7 years’ experience in healthcare, hospitality, service operations, or clinic management.

At least 3 years in a leadership or managerial role.

Experience in a premium healthcare or service-driven environment is an added advantage.

Personal Attributes & Competencies:

Strong leadership and operational management capability

Excellent communication and stakeholder management skills

High emotional intelligence and conflict resolution capability

Strong analytical and problem-solving skills

Strong customer service orientation

High accountability and execution discipline

Professional appearance and conduct

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Method of Application

Interested and qualified candidates should send their Resume and a Cover Letter outlining their qualifications and relevant experience to:   using the Job Title as the subject of the mail.

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