🇫🇷 Voir en Français
CDI8 days ago

Service Delivery Agent at Wellahealth

Entreprise
Nigeria

Job Description

Service Delivery Agent at Wellahealth May, 2026 | MyJobMag

Login

Signup

Employers

Nigeria

Ghana

Kenya

Nigeria

South Africa

UK

 

Jobs Career Advice Post Job

X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Service Delivery Agent at Wellahealth

View Jobs in Healthcare / Medical /

View Jobs at Wellahealth

Posted: May 5, 2026

Deadline: Not specified

Save

Email

Get the best health care benefits in Nigeria with our carefully tailored plans for you and your family.

Read more about this company  

Service Delivery Agent

Job Type Full Time

Qualification BA/BSc/HND

Experience

Location Abuja , Akwa Ibom

Job Field Sales & Business Development  

Job Summary

The Service Delivery Agent ensures timely, efficient, and accurate processing of telemedicine/acute and chronic and pharmacy service requests within set Turnaround Time (TAT) targets.

The role involves coordinating between HMOs, pharmacies, and enrollees, tracking service workflows, resolving escalations, and ensuring that every request is fulfilled in line with WellaHealth’s service standards and partner agreements.

Key Responsibilities

Request & Workflow Management

Receive and process telemedicine and pharmacy requests on the service portal in real time.

Ensure all requests are attended to within the 30–60 minute TAT, depending on category (Acute, Chronic, or Tele).

Reassign, cancel, or reprofile requests appropriately based on enrollee or pharmacy feedback.

Update request status promptly on all internal tools (e.g., portal, /Cliq, CRM).

Follow up with pharmacies to confirm medication availability and pick-up readiness.

Communication & Coordination

Liaise professionally with HMOs, pharmacies, and enrollees to resolve issues quickly.

Provide clear updates to HMOs when a request is delayed or requires rerouting.

Maintain smooth communication with internal teams (Customer Success, Tech, and Claims).

Handle inbound and outbound calls,

[Click the Apply button below to see the contact details]

Expert Application Advice

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Professional registration — Clearly state your training institution and its accreditation. For NGO health roles, additional community health or emergency care training is often decisive.

🎯 Make your application ATS-ready

ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.

Create my ATS CV →
Career advice powered by Taf4All

Ready to apply?

Create Your Professional CV

Safety Reminder

Never pay money to get an interview. Taf4All will never contact you to request application fees.

You might also be interested in