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 Claims Officers job at Old Mutual 
 
 
 
 
 
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 Job Detail 

 
 

 

 
 
 
 
 

 

 
 
 
 
 
 
 Old Mutual 
 
 
 
 
 
 
 
 Website : 
 
 
 

 
 6 Days Ago 
 
 
 
 

 
 
 

 
 

 

 

 

 

 
 
 
 Claims Officers

 T02:26:37+00:00

 
 Old Mutual 

 

 

 

 FULL_TIME

 
 
 

 Blantyre

 Blantyre 

 10101

 Malawi

 

 

 Insurance

 Admin & Office, Business Operations, Customer Service, Accounting & Finance

 
 MWK

 
 

 MONTH

 

 

 T17:00:00+00:00

 

 

 8

 Job Description 

 Claims Processing: Receive, review, assess and calculate claims in accordance with policy requirements. 

 Document Verification: Analyze claim documentation, ensuring completeness and accuracy before processing payments. 

 Customer Engagement: Communicate with customers and other stakeholders to provide updates on claim statuses and requirements. 

 Regulatory Compliance: Ensure all claims adhere to internal policies, regulatory requirements, and industry best practices. 

 Risk Management: Assess potential risks in claims processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 

 Reporting: Prepare and maintain accurate claim records and reports for management review. 

 Process Improvement: Recommend and implement improvements to claims procedures to enhance efficiency and customer satisfaction. 

 Any other duties assigned from time to time 

 Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation. 

 Responsibilities 

 Product/Service Information 

 Provide advanced product/service information and respond to basic customer questions about the product/service. 

 Customer Order Processing 

 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. 

 Resolving Customer Issues 

 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. 

 Customer Relationship Development / Prospecting 

 Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints. 

 Customer Relationship Management (CRM) Data 

 Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. 

 Customer Needs Clarification 

 Interview the customer, following a complex multilevel sales script, to clarify the customer’s requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. 

 Renewals 

 Provide exceptional service to customers to encourage continued use of the organization’s products/services. 

 Receive, review, assess and calculate claims in accordance with policy requirements. 
 Analyze claim documentation, ensuring completeness and accuracy before processing payments. 
 Communicate with customers and other stakeholders to provide updates on claim statuses and requirements. 
 Ensure all claims adhere to internal policies, regulatory requirements, and industry best practices. 
 Assess potential risks in claims processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 
 Prepare and maintain accurate claim records and reports for management review. 
 Recommend and implement improvements to claims procedures to enhance efficiency and customer satisfaction. 
 Provide advanced product/service information and respond to basic customer questions about the product/service. 
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. 
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. 
 Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints. 
 Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. 
 Interview the customer, following a complex multilevel sales script, to clarify the customer’s requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. 
 Provide exceptional service to customers to encourage continued use of the organization’s products/services. 
 

 

 

 
 bachelor degree

 

 
 12

 

 JOB-69ffecddb0a18

 

 Vacancy title: 
Claims Officers

 [Type: FULL_TIME, Industry: Insurance, Category: Admin & Office, Business Operations, Customer Service, Accounting & Finance]

 Jobs at: 
Old Mutual 

 Deadline of this Job: 
Sunday, May 17 2026

 Duty Station: 
Blantyre | Blantyre 

 Summary 
Date Posted: Sunday, May 10 2026, Base Salary: Not Disclosed

 
 Similar Jobs in Malawi 

 Learn more about Old Mutual 

 Old Mutual jobs in Malawi 
 

 JOB DETAILS: 
 Job Description 

 Claims Processing: Receive, review, assess and calculate claims in accordance with policy requirements. 

 Document Verification: Analyze claim documentation, ensuring completeness and accuracy before processing payments. 

 Customer Engagement: Communicate with customers and other stakeholders to provide updates on claim statuses and requirements. 

 Regulatory Compliance: Ensure all claims adhere to internal policies, regulatory requirements, and industry best practices. 

 Risk Management: Assess potential risks in claims processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 

 Reporting: Prepare and maintain accurate claim records and reports for management review. 

 Process Improvement: Recommend and implement improvements to claims procedures to enhance efficiency and customer satisfaction. 

 Any other duties assigned from time to time 

 Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation. 

 Responsibilities 

 Product/Service Information 

 Provide advanced product/service information and respond to basic customer questions about the product/service. 

 Customer Order Processing 

 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. 

 Resolving Customer Issues 

 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. 

 Customer Relationship Development / Prospecting 

 Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints. 

 Customer Relationship Management (CRM) Data 

 Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. 

 Customer Needs Clarification 

 Interview the customer, following a complex multilevel sales script, to clarify the customer’s requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. 

 Renewals 

 Provide exceptional service to customers to encourage continued use of the organization’s products/services. 

 Work Hours: 8

 Experience in Months: 12

 Level of Education: bachelor degree

 Job application procedure 
 Application Link: Click Here to Apply Now 

 
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 Job Info 
 
 
 Job Category: 
 Accounting/ Finance jobs in Malawi 
 

 
 Job Type: 
 Full-time 
 

 Deadline of this Job:  Sunday, May 17 2026 
 Duty Station:  Blantyre | Blantyre 
 
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<h2>Job Details</h2>
<ul>
  <li><strong>Country :</strong> Malawi</li>
  <li><strong>City :</strong> Lilongwe</li>
  <li><strong>Contract Type :</strong> CDD</li>
</ul>

Claims Officers job at Old Mutual at Old Mutual in Lilongwe. CDD contract.

Claims Officers job at Old Mutual in Lilongwe 2026

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Claims Officers job at Old Mutual

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