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 Client Service Officers job at Old Mutual 
 
 
 
 
 
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 Job Detail 

 
 

 

 
 
 
 
 

 

 
 
 
 
 
 
 Old Mutual 
 
 
 
 
 
 
 
 Website : 
 
 
 

 
 6 Days Ago 
 
 
 
 

 
 
 

 
 

 

 

 

 

 
 
 
 Client Service Officers

 T02:26:45+00:00

 
 Old Mutual 

 

 

 

 FULL_TIME

 
 
 

 Blantyre

 Blantyre 

 10101

 Malawi

 

 

 Insurance

 Admin & Office, Customer Service, Business Operations

 
 MWK

 
 

 MONTH

 

 

 T17:00:00+00:00

 

 

 8

 Job Description 

 Clients’ Queries and Complaints: Receive, review, assess and resolve these in accordance with policy requirements and our customer charter. 

 Customer Engagement: Communicate with customers and other stakeholders to provide updates on queries and complaints statuses and any requirements needed from clients to resolve them. 

 Regulatory Compliance: Ensure all queries and complaints resolutions adhere to internal policies, regulatory requirements, and industry best practices. 

 Risk Management: Assess potential risks in queries and complaints processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 

 Reporting: Prepare and maintain accurate records and reports for management review. 

 Process Improvement: Identify trends in queries & complaints, recommend and implement improvements to proactively reduce these before they materialize. 

 Any other duties assigned from time to time 

 Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation. 

 Receive, review, assess and resolve clients’ queries and complaints in accordance with policy requirements and our customer charter. 
 Communicate with customers and other stakeholders to provide updates on queries and complaints statuses and any requirements needed from clients to resolve them. 
 Ensure all queries and complaints resolutions adhere to internal policies, regulatory requirements, and industry best practices. 
 Assess potential risks in queries and complaints processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 
 Prepare and maintain accurate records and reports for management review. 
 Identify trends in queries & complaints, recommend and implement improvements to proactively reduce these before they materialize. 
 Provide advanced product/service information and respond to basic customer questions about the product/service. 
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. 
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. 
 Make calls (by telephone or in person) to allocated customers to develop new relationships. 
 Act as a first point of contact for resolving customer queries and complaints. 
 Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. 
 Interview the customer, following a complex multilevel sales script, to clarify the customer’s requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. 
 Provide exceptional service to customers to encourage continued use of the organization’s products/services. 
 Provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. 
 Provide specialist product and service knowledge that may lead to sales generation. 
 

 Customer Service 
 Communication 
 Problem-solving 
 Risk Management 
 Reporting 
 Process Improvement 
 Product Knowledge 
 Sales Generation 
 CRM Management 
 

 Experience in customer service or a related field. 
 Knowledge of company policies and procedures. 
 Ability to assess and resolve customer issues. 
 Strong communication and interpersonal skills. 
 Ability to work independently and as part of a team. 
 Proficiency in CRM systems. 
 

 
 bachelor degree

 

 
 12

 

 JOB-69ffece570ae4

 

 Vacancy title: 
Client Service Officers

 [Type: FULL_TIME, Industry: Insurance, Category: Admin & Office, Customer Service, Business Operations]

 Jobs at: 
Old Mutual 

 Deadline of this Job: 
Sunday, May 17 2026

 Duty Station: 
Blantyre | Blantyre 

 Summary 
Date Posted: Sunday, May 10 2026, Base Salary: Not Disclosed

 
 Similar Jobs in Malawi 

 Learn more about Old Mutual 

 Old Mutual jobs in Malawi 
 

 JOB DETAILS: 
 Job Description 

 Clients’ Queries and Complaints: Receive, review, assess and resolve these in accordance with policy requirements and our customer charter. 

 Customer Engagement: Communicate with customers and other stakeholders to provide updates on queries and complaints statuses and any requirements needed from clients to resolve them. 

 Regulatory Compliance: Ensure all queries and complaints resolutions adhere to internal policies, regulatory requirements, and industry best practices. 

 Risk Management: Assess potential risks in queries and complaints processing, implement strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent claims. 

 Reporting: Prepare and maintain accurate records and reports for management review. 

 Process Improvement: Identify trends in queries & complaints, recommend and implement improvements to proactively reduce these before they materialize. 

 Any other duties assigned from time to time 

 Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation. 

 Work Hours: 8

 Experience in Months: 12

 Level of Education: bachelor degree

 Job application procedure 
 To apply for this position, please visit the Old Mutual Careers portal: 

 Click Here to Apply Now 

 
 All Jobs | QUICK ALERT SUBSCRIPTION 
 


 
 
 
 Job Info 
 
 
 Job Category: 
 Administrative jobs in Malawi 
 

 
 Job Type: 
 Full-time 
 

 Deadline of this Job:  Sunday, May 17 2026 
 Duty Station:  Blantyre | Blantyre 
 
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<h2>Job Details</h2>
<ul>
  <li><strong>Country :</strong> Malawi</li>
  <li><strong>City :</strong> Lilongwe</li>
  <li><strong>Contract Type :</strong> CDI</li>
</ul>

Client Service Officers job at Old Mutual at Old Mutual in Lilongwe. CDI contract.

Client Service Officers job at Old Mutual 2026

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Client Service Officers job at Old Mutual

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