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OVERVIEW Barloworld Equipment is the official dealer of Caterpillar (Cat) earthmoving equipment for the construction, power generation and mining industries. The company also supplies genuine Cat parts and operates across several African countries, including Malawi. Barloworld Equipment Malawi invites applications from suitably qualified candidates for the position of Service Administrator – Level 2 , based in Blantyre. JOB TYPE: Not specified in the advert Date Posted: Friday, 6th November 2026 Application Deadline: Friday, 13th November 2026 GRADE: GG 07 REPORTS TO: Service Manager DUTY STATION: Blantyre POSITION: SERVICE ADMINISTRATOR – LEVEL 2 JOB SUMMARY The successful candidate will support service and parts business operations, manage Customer Service Representatives, oversee departmental administration, and contribute to business growth, financial performance, customer relationships and component rebuild operations. DUTIES AND KEY RESPONSIBILITIES The successful candidate will be responsible for: 1. Business Development and Financial Performance Generate parts and service turnover. Drive the achievement of regional financial targets through Balanced Scorecards. Develop and implement pricing strategies for component rebuilds. Develop marketing strategies and after-sales incentive schemes. Negotiate special pricing on parts and marketing strategies with Caterpillar. 2. Departmental Administration and Team Management Manage Customer Service Representatives. Oversee the general administration and management of the department. Promote a team environment that enables maximum productivity and profitability. Lead and manage people in a team-based and participative working environment. 3. Customer and Stakeholder Relations Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through. Promote good customer relations. Apply effective presentation, communication and negotiation skills. 4. Component Rebuild Business Management Identify the organisation's strengths and weaknesses in component rebuilds. Respond to opportunities and threats in the Component Rebuild Centre (CRC) market environment. Develop strategies that support continuous growth in the component business. Develop marketing competencies for components within operations. Understand the competitive position and develop appropriate counter-strategies. Conduct regular marketing audits to monitor component sales performance. Review the CRC business plan in response to changing market conditions. Analyse and report on CRC business performance.
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