SG Data Systems Analyst at HOPE International Tanzania

SG Data Systems Analyst Location: Lancaster, PA; Durham, NC; Kigali, Rwanda; Lilongwe, Malawi; Harare, Zimbabwe; Arusha, Tanzania Department: Savings Group Programs Reports To: Senior SG Performance Analysis Manager Band: Professional Status: Full-time, Exempt (Domestic or International Employee) Application Deadline: July 14, 2026 Job Description The SG Data Systems Analyst supports the design, build, rollout, and ongoing management of HOPE’s data collection and data management systems for Savings Groups and related programs. This role serves as a key systems owner, playing a central role in the transition to a new data collection platform and providing ongoing support through system configuration, user training, troubleshooting, and data quality oversight. The role partners closely with Programs, Listening, Monitoring and Evaluation (LM&E), and Technology teams to ensure data systems effectively enable expanding SG Multiply partnerships and agriculture programming. This role sits at the intersection of program teams, data systems, and performance analysis, ensuring that data is accurate, usable, and supports learning and decision-making. Responsibilities Promote and contribute to the fulfillment of HOPE International’s mission and vision. Data Systems Ownership – Build, configure, deploy and maintain digital data collection systems (e.g., CommCare, KOBO Collect, or similar platforms) – Manage system updates, form versions, user access, and permissions – Troubleshoot system and data issues and serve as first-line support for program teams – Maintain clear documentation for system architecture, workflows, and changes – Support system rollout, stabilization, and ongoing improvements User Support & Training – Support training and onboarding for program staff and partners – Provide clear, patient support for users in last-mile and low-connectivity contexts – Support recurrent training and user enablement as systems evolve Data Management & Quality – Monitor data quality, completeness, and consistency across systems – Support data cleaning and background validation processes – Coordinate with the Performance Analysis & LM&E teams on data workflows – Support audit, compliance, and donor data needs as required Collaboration & Growth – Partner with program teams to translate operational needs into data system solutions – Coordinate with Technology, Analytics, and LM&E teams as needed – Support evolving data needs related to SG Multiply & Agriculture programming – Contribute to continual improvement of data governance and standards Qualifications – Personal confession of Christian faith and commitment to the mission and vision of HOPE International. – Minimum of Bachelor’s degree in a related field and 3+ years of relevant professional experience in data systems, international development, or business. – Strong data and technical literacy, with demonstrated ability to manage, interpret, and structure program data. – Experience with digital data collection platforms such as CommCare, KOBO, ODK, or similar systems, including building or configuring forms and workflows. – Demonstrated ability to design, build, and adapt data collection tools and processes to meet program needs. – Ability to troubleshoot systems and provide effective user support in operational environments. – Demonstrated ability to train, onboard, and support users across varying levels of technical proficiency. – Strong documentation skills, with the ability to clearly capture system architecture, workflows, and changes. – Ability to translate program or operational needs into effective data system designs and solutions. – Expertise using Microsoft Excel for modeling, data analysis, and reporting; Power BI experience is a plus. – High attention to detail with strong commitment to data quality, accuracy, and system integrity. – Basic experience with data modeling and querying, including familiarity with SQL concepts or XPath, preferred. – Experience supporting system rollouts, implementations, or transitions preferred. – Significant experience with cross-cultural collaboration. – Excellent written and verbal communication skills. – Detail-oriented self-starter with demonstrated ability to work independently and collaboratively within a team. – Fluent in spoken and written English; proficiency in other languages is a plus (e.g., French). – Willingness to travel up to 75 nights a year to the countries where HOPE operates.

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