Relationship Manager Mass Liabilities at NMB Bank Tanzania

To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment. Main Responsibilities: – Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services. – Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network. – Ensure continuous product improvement and digitization of processes. – Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc. – Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure, and manuals. – Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections. – Monitor and review deposit performance to ensure branch targets are met. – Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers – Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally – Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards. – Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved – Ensure leads generation directly or through Branches for all the Personal Banking products Knowledge and Skills: – Advanced excel analytics knowledge of reporting. – Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports – Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures. – Sound knowledge of Retail Banking products and services – Excellent knowledge of mass market sector dynamics and related laws. – Sound understanding of other bank’s products, policies, and procedures – Excellent knowledge of Banking operations and financial markets in Tanzania. – Understanding and interest in financial/banking products and markets. – Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level. – Demonstrated ability to assess financial trends and react to them to expand and manage portfolio. – Ability to drive change in a new environment. – Strong presentation and communication skills, influencing and problem-solving skills. – Good sales and negotiation skills. Qualifications and Experience: – Bachelor’s degree in business related studies – 4 years’ experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role. – Candidates with strong acquisition or good networking background are preferred. – Experience of working with NGOs or financial inclusion projects or business development field NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce. Female candidates and people living with disabilities are strongly encouraged

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