MO

Soft Collection Officer

Mogo Credit Tanzania
📍 Dar es SalaamCDI🗓️ 3 days ago

Job Description

Dar es Salaam
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

A. Soft Collection Activities – Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD). – Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels. – Negotiate realistic payment commitments based on customer affordability and repayment history. – Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP. B. Customer Service and Support – Maintain positive, professional, and respectful communication with clients at all times. – Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures). – Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing). C. Portfolio Management and Reporting – Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system. – Track broken PTPs and follow up accordingly. – Meet daily/weekly targets on number of calls,

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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