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KEY RESPONSIBILITIES – Portfolio monitoring: Track the device loan portfolio daily, including current, overdue, suspended and defaulted accounts. – Delinquency management: Follow up overdue accounts by aging category and act early on customers showing signs of repayment difficulty. – Recovery coordination: Work with Agents, RSMs and field teams on defaulted accounts and ensure recovered devices are documented and reconciled. – Payment follow-up: Monitor promises-to-pay, repayment arrangements and guarantor follow-ups, and verify reported payments with Finance. – Risk and fraud control: Identify high-risk accounts and report suspected fraud, false customer information or irregularities. – Data accuracy: Reconcile portfolio records across the company system, Finance and Agent records, and resolve discrepancies. – Complaints and disputes: Investigate portfolio-related customer complaints such as balance or payment disputes. – Reporting: Prepare daily, weekly and monthly portfolio, aging and collection reports with recommendations to management. REQUIREMENTS – Diploma or Bachelor’s degree in Finance, Accounting, Banking, Business Administration or a related field. – At least 1–2 years’ experience in credit, loan portfolio management, collections or microfinance. – Strong analytical and reporting skills, with good working knowledge of MS Excel. – Excellent communication and negotiation skills in Kiswahili and English. – High integrity, attention to detail and ability to handle confidential information. – Experience in device financing or asset-based lending is an added advantage. – Ability to drive with a valid driving licence is an added advantage.
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