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About the Role Our client, a reputable and fast-growing fintech company, is seeking a hands-on manager to lead customer and partner support for its digital payments operations. Location: Accra, Ghana Employment Type: Full-time The successful candidate will manage the support team, set service standards and take ownership of complex issues raised by customers, merchants, partner banks and Relationship Managers. The role requires accurate investigation, prompt escalation and follow-through to resolution, working closely with Finance, Technical Support and Product. Key Responsibilities Team leadership: Set response and resolution standards, coach team members and oversee case handling across email,
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