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Retail Lead will be responsible to drive commercial growth, digital adoption, customer experience excellence and franchise performance across an Dar & Coast zone. The role is responsible for translating commercial strategy into high-impact frontline execution across franchise and flagship retail stores. The role will help evolve retail outlets beyond traditional sales channels into trusted destinations where customers can discover, understand and adopt connectivity, fintech, devices and other digital services. Reporting to the Zonal EHOD, the successful candidate will deliver ambitious commercial and customer outcomes through data-led decision making, strong franchise partnerships, disciplined execution and seamless omnichannel experiences. The role requires a candidate who combines commercial acumen, digital fluency, customer obsession and the ability to influence performance through partnership. Roles & Responsibilities: – Drive delivery of zonal sales, revenue, margin, quality-connection, active-customer, usage and retention targets across franchise and flagship shops – Grow a balanced portfolio spanning voice, data, devices, home and fixed propositions, fintech and other digital services, with focus on customer lifetime value – Champion the transformation of stores into technology and digital-services destinations, including adoption of approved digital sales, assisted-service and self-service tools – Use dashboards, customer insights, retail analytics and market intelligence to identify trends, improve conversion, prioritise interventions and unlock local growth opportunities – Lead controlled pilots and test-and-learn initiatives for new products, digital journeys, automation and shop formats, capturing lessons and supporting successful scale-up – Deliver simple, inclusive and high-quality omnichannel customer journeys, strengthen first-
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For a senior role at Vodacom Tanzania, don’t just tick the box for les compétences demandées dans l'annonce—show how you’ve used it to drive revenue. Lead your CV with a concrete result (e.g., “boosted sales 30% via this skill”).
Telecom — Operators prioritize candidates who speak business metrics: ARPU, churn rate, NPS. Systematically quantify the commercial or operational impact of your achievements. An existing network in the local telecom ecosystem is a real competitive advantage.
Sales KPIs — Revenue generated, portfolio growth, quota attainment (%): these 3 metrics are mandatory in senior interviews. Also prepare your 100-day plan — sales directors who arrive with a plan are consistently perceived as more credible.
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🧠 Profil recherché At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you w
🛠️ Compétences requises At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If
🧠 Profil recherché At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you w
🧠 Profil recherché At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you w