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Department: Hotel Management Location: Tanzania – Serengeti Description About Kempinski At Kempinski, we don’t just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences. We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team. If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story. How You Will Make a Difference; What We’re Looking For The Area General Manager at Kempinski Longosa Lodge, Serengeti provides strategic, operational, and commercial leadership across three newly developed luxury safari lodges: Kempinski Longosa Lodge, Serengeti, Kempinski Msasa Lodge, Lake Manyara, and Kempinski Kitbong Hill Tarangire. The Area General Manager oversees pre-opening commissioning, guest experience delivery, commercial multi-lodge circuit packaging, off-grid engineering resilience, wildlife authority governance, and host-community empowerment. Key Responsibilities 1. Strategic Pre-Opening – Direct the pre-opening operational roadmap, snagging, commissioning, and operational readiness testing across all three properties. – Establish seamless multi-property operational alignment, enabling guests to book and travel through a unified Kempinski Northern Circuit itinerary (Serengeti – Manyara – Tarangire). – Formulate and implement standardised Operating Procedures (SOPs) adapted to wilderness environments while strictly adhering to Kempinski brand benchmarks. 2. Operations & Remote Asset Management – Direct all daily operations across the 75-key Serengeti lodge, 74-key Tarangire lodge, and 25-key Manyara boutique lodge through dedicated on-site Hotel Managers. – Oversee complex, decentralised engineering assets: multi-megawatt solar photovoltaic plants, battery energy storage systems (BESS), deep-well borehole extraction, reverse-osmosis water plants, and wastewater treatment systems. – Manage robust fleet management and vehicle-maintenance workshops for luxury safari vehicles, airport transfer shuttles, and bush logistics trucks. – Maintain crisis management, medevac protocols (flying doctor integrations), bushfire mitigation plans, and perimeter safety across open-concession and national park settings. 3. Supply Chain & Logistics – Design and supervise an integrated procurement and supply chain pipeline linking sourcing hubs to remote airstrips and overland delivery corridors. – Manage central inventory models to mitigate stock shortages caused by seasonal rains, rough road infrastructure, and park access restrictions. – Audit and oversee aviation transfer logistics, guest meet-and-greet services at bush airstrips, and luggage transit flows across properties. 4. Commercial Strategy & Financial Performance – Drive total circuit revenue in partnership with Regional Sales & Marketing teams, targeting luxury safari wholesalers, and high-yield direct FIT bookings. – Deliver consolidated P&L results, driving RevPAR, GOP, and cost containment without compromising the guest value proposition. – Manage complex park-fee pass-through structures, concession fees, bed-night levies, and VAT calculations in compliance with Tanzanian authorities. 5. Government, Authority & Community Relations – Act as the primary executive liaison with Tanzania National Parks (TANAPA), the Ministry of Natural Resources and Tourism, and local District Councils. – Ensure 100% statutory compliance regarding concession lease agreements, environmental impact audits (NEMC), and annual park operating permits. – Build positive relationships with local pastoralist and agricultural communities, driving community outreach, local purchasing programs, and dispute resolution. 6. People & Culture Leadership – Drive regional talent acquisition and and developing local management talent. – Foster a positive workplace culture across remote staff villages, overseeing employee accommodations, recreation, canteen services, wellness, and rotational leave rosters. – Supervise the Kempinski training curriculum, instilling European luxury hospitality service standards tailored to East African warmth and storytelling. Job Requirements – Minimum 8+ years of senior leadership experience as an Area General Manager, Cluster GM, or General Manager overseeing high-end luxury safari lodges, bush camps, or remote off-grid multi-unit resorts. – Demonstrated pre-opening or re branding experience in remote African destinations is required. – Demonstrated track record working within national park and wildlife conservancy regulatory frameworks. – Solid background managing high-inventory bush operations alongside boutique operations. – Culturally sensitive mentor dedicated to uplifting local communities. About Kempinski Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski. Equal Opportunities As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
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