REGIONAL LEAD

Wave is making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. Now, we have millions of users across 9 countries and are growing fast. How you'll help us achieve it Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year on year. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives. We're hiring a Regional Lead to join our team in Malawi. Reporting to the Country Launcher, the role holder will oversee all Wave agent network acquisition and user growth operations for the assigned region, supervising Field Officers' activities and liaising with the respective agent admin teams to achieve the set targets in the region. In this role, you'll: Agent growth: Coordinate the Field Officers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines Agent Contracting: Ensure the Field Officers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding Agent Ongoing Liquidity Management: Coordinate the cash/e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed Distribution Management: Manage a team of Field Officers who, in turn, manage field-based promoters, whose role is to recruit new users to our financial products Growth Strategy: Identify and find solutions to critical blockers for user growth and develop strategies to boost the retention of newly acquired users Distribution Training and Monitoring: Hire, train, manage, and monitor distribution team members and utilise data to make decisions on distribution strategies Be the primary

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