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VACANCY ANNOUNCEMENT Position: Assistant ICT Officer Organization: Britam Insurance Company Malawi Limited Location: Blantyre, Malawi Employment Type: Permanent, Full-time Application Deadline: 22nd June 2026 Number of Openings: 1 Application Link: britam.taleo.net Job Purpose To provide technical support, maintain ICT systems and infrastructure, ensure efficient operation of hardware and software, and support users across the organization to achieve business objectives. Key Responsibilities I. Core Reconciliation & Compliance (Critical Daily Function) Execute daily reconciliation of all issued motor certificates within the DMVIC platform against corresponding debit notes raised in Pure Generate and submit daily exception and compliance reports to management to flag and eliminate any exposure from un-debited certificates II. ICT Infrastructure & Network Support Install, configure, and maintain local corporate hardware, including workstations, printers, and scanners Monitor local server performance, internet connectivity, and ensure the robust functioning of LAN/WAN and wireless networks Perform routine system updates, security patches, data backups, and provide maintenance support for CCTV and biometric access control systems III. User Support & Help Desk Management Serve as the first line of technical support for staff across systems, troubleshooting hardware, software, corporate email, and basic network hitches Ensure prompt resolution of ICT-related incidents to minimize operational downtime and host system training for users where needed IV. Cybersecurity, Systems Administration & Compliance Manage user access rights, password resets, and profiles across corporate business applications and enterprise databases Deploy, monitor, and maintain active endpoint protection, antivirus software, and firewall controls Support data protection protocols, corporate compliance frameworks, and IT internal audit engagements V. Asset & Vendor Management Maintain an accurate, updated inventory registry of all corporate ICT equipment, assets, and software licenses Liaise with approved third-party vendors and external service providers to coordinate hardware procurement, equipment servicing, and specialized repairs Working Relationships Internal Relationships Accountable to the IT Manager Required to liaise and work closely with other departments as may be necessary External Relationships Service providers
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