T4
Senior Manager, Investigations Operations
Temps partielil y a 12 jours
Job Description
Dakar
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Job purpose
To handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter with moderate supervision. To provide high customer quality standards and, enable effective accounts receivable collection. Support administration of Credit & Collections / Accounts Receivable (OTC) activities and tasks to handle, investigate and resolve customer enquiries, maintain records and achieve compliance in line with internal and external policies and standards, regulations and compliance requirements. Key tasks
- Support administration of Credit and Collections and Accounts Receivable OTC activities and tasks under moderate supervision
- To ensure customer queries from multiple channels are attended to, promptly in line with set standards with dedicated attention on inbound calls and emails in call center environment as well as outbound calls as necessary to address and resolve queries
- To contribute knowledge and expertise toward resolving reoccurring queries
- To provide professional and qualitative customer service in line with set DHL standards
- To resolve customer’s queries in accordance with set DHL standards – including internal investigations and adherance to required internal procedures. This inludes
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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