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AXIAN Digibank & Fintech is looking for a Command Center Team Lead to oversee 24/7 NOC hub operations and support the strengthening of its technology operations. Key Responsibilities Supervise 24/7 shift governance, ensuring effective rotation planning, handovers, and operational coverage. Act as the main escalation point for critical or complex incidents beyond the scope of Senior Operators. Take operational command of P 1/P 2 incidents, coordinate resolution actions, and ensure clear communication with stakeholders. Consolidate and present operational performance indicators, including platform availability, transaction success rate, MTTD, TTR, MTTR, and detection quality ratio. Ensure proper use of monitoring, ticketing, and reporting tools such as Service Now, Grafana, Prometheus, and Kibana. Maintain process alignment across hubs, identify deviations, and drive corrective actions within the required timelines. Lead Senior Operators and NOC Operators, monitor their operational performance, and support their skills development. Contribute to continuous improvement of operational practices, escalation procedures, runbooks, and dashboards. Profile Required Master’s degree or Engineering degree in Computer Science, Telecommunications, Information Systems, or related field 8 to 12 years of experience in NOC, IT Operations, Telecoms, Fintech, Mobile Money, or Digital Services Operations Minimum 3 years of experience leading an operational team, NOC, Command Center, or equivalent structure Strong experience in incident management, escalation handling, root cause analysis, and supplier coordination Good knowledge of ITSM / ITIL practices, including incident, problem, and change management Hands-on experience with monitoring, ticketing, and reporting tools such as Service Now, Grafana, Prometheus, and Kibana Strong ability to produce and present operational KPIs and SLA reports for senior stakeholders Familiarity with fintech, mobile money, or digital service environments is a strong advantage Ability to work in a 24/7 operational environment and manage high-pressure situations Strong leadership, communication, decision-making, and team development skills Professional fluency in French and English required. Secteur : Industry Associations
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