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Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you! We’re looking for a Merchant Account Supervisor to join our dynamic Merchant Success team. You'll be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, compliance, data, and transaction rates across a specific merchant portfolio, within our merchant network. In this role, you'll; Corporate Merchant Deployment and Account Management Support the deployment and management of corporate merchants across Côte d’Ivoire. Coordinate merchant onboarding, product training, branding, and technical account setup. Ensure merchants understand our products and how to use our product, operational processes, and best practices. Monitor merchant activation, performance, and ongoing engagement throughout the partnership lifecycle. Coordinate with internal teams to ensure merchants are fully operational and supported. Partner Portfolio Management Manage and develop the portfolio of partners (All product and specially API) by monitoring transaction volumes, alert on pick in volumes, performance, and growth opportunities. Define and execute growth strategies in collaboration with partners and internal stakeholders. Organize regular business and performance review meetings (every cycle/bi-cycle) with partners. Identify risks, performance gaps, and opportunities to improve partner engagement and transaction growth. Build and maintain strong relationships with key partner stakeholders. API/Aggregator Management Manage relationships and operational follow-up with aggregators. Monitor the creation and activation of aggregated merchants. Monitor the database with aggregator network KYB documents and activities prez; Ensure the timely follow-up and resolution of Monday tickets related to aggregated merchant creation. Coordinate with relevant internal teams to address onboarding, technical, or operational issues affecting aggregated merchants.
Collect and report market information (improvement, competition, opportunities, customer/corporate feedback, etc) . Volume Monitoring and Performance Management Monitor transaction volumes and key performance indicators across the partner portfolio. Identify significant volume increases, decreases, or unusual transaction patterns and raise relevant alerts.
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Our mission We re making Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account. That s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their
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