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LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED (LpWSC) — VACANCY ANNOUNCEMENT Commercial Water Utility Company | Position: Billing Administrator (G4) – 1 Position Luapula Water Supply and Sanitation Company Limited (LpWSC) is looking for a qualified, analytical, and results-driven individual to fill the position of Billing Administrator (G4) based at the Head Office in Mansa. Job Purpose: Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the administration of the company’s customer billing system and database. Main Duties & Responsibilities (Principal Accountabilities): Prepare and distribute water and sanitation bills to customers in a timely and accurate manner. Maintain billing cycles to ensure seamless, uninterrupted commercial billing operations. Manage, update, and maintain customer database to ensure completeness, accuracy, and data integrity. Perform routine data validation, data cleansing, assessing error rates, missing values, and anomalies. Reconcile customer accounts, meter readings, meter numbers, and GIS coordinates. Respond to and resolve customer complaints, disputed accounts, and billing queries. Provide excellent customer service and technical support to internal and external stakeholders. Administer and maintain the core billing software platform to ensure optimal performance. Troubleshoot billing system issues, coordinate with IT support, and train end-users. Supervise, manage, and conduct performance evaluations for billing subordinates. Prepare and submit detailed periodic reports on billing operations, customer databases, revenue trends, and system performance. Analyze billing data and provide business insights to support commercial decision-making. Qualifications & Experience: Grade 12 Certificate with five (5) “O” levels including English and Mathematics. Bachelor’s Degree in Computer Science, Information Technology, or a Business-related discipline (Commerce, Accounting, Finance). Minimum of 3 years’ relevant experience in a similar utility billing or commercial data administration role. Member of a relevant Professional Body (ICTAZ, ZICA, etc.). Experience in data clean-ups, utility billing databases, GIS mapping, and meter data management. Qualifications must be verified by the Zambia Qualifications Authority (ZAQA) . Preferred Age Limit: Not older than 45 Years Next Birthday. Key Competencies: High analytical skills, business acumen, and exemplary work ethics. Proficiency in ICT, advanced Microsoft Excel/Office, database querying, and digital storage platforms. Honest, reliable, with high moral strength and attention to detail.
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🎯 Responsabilités LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED ABOUT THE COMPANY Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December
🎯 Responsabilités LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED ABOUT THE COMPANY Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December
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