Rent-to-Own Sales and Operations Coordinator

Rent-to-Own Sales and Operations Coordinator - Confidential | BeBee Back Rent-to-Own Sales and Operations Coordinator

Operations

Confidential Durban , South Africa 2 weeks ago Until 2026/04/29

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Job description Job Purpose To drive revenue growth and operational efficiency within the Rent-to-Own division by managing sales activities, overseeing daily operations, and ensuring an exceptional customer experience throughout the rental-to-ownership lifecycle.

Key Responsibilities

Sales & Business Development

Promote and sell Rent-to-Own products/services to new and existing customers

Identify sales opportunities and actively generate leads

Achieve and exceed monthly sales targets

Build and maintain strong customer relationships

Conduct needs assessments and present suitable Rent-to-Own solutions

Prepare and present quotations, contracts, and agreements

Customer Management

Guide customers through the Rent-to-Own process from onboarding to ownership

Ensure clear communication of terms, conditions, and payment structures

Handle customer queries, complaints, and escalations professionally

Monitor customer accounts, including payment tracking and follow-ups

Operations Management

Oversee daily operations of the Rent-to-Own function

Coordinate vehicle/product allocation, availability, and returns

Ensure contracts, documentation, and compliance requirements are accurately completed

Work closely with finance on billing, collections, and account reconciliation

Monitor stock/assets within the Rent-to-Own fleet or inventory

Financial & Administrative Duties

Track payments, arrears, and account performance

Assist with credit checks and customer approvals

Ensure accurate record-keeping and reporting

Prepare weekly/monthly performance reports

Compliance & Risk Management

Ensure all transactions comply with company policies and legal requirements

Minimise risk through proper vetting and monitoring of customers

Enforce contract terms and manage defaults or repossessions where necessary

Team Collaboration

Work closely with sales, operations, and finance teams

Provide training and support to team members where required

Contribute to process improvements and operational efficiency

Requirements Key Requirements Education & Experience

Relevant qualification in Business, Sales, or Operations (preferred)

2–5 years’ experience in sales, operations, or a similar role

Experience in car rental, fleet management, or finance/Rent-to-Own models is advantageous

Skills & Competencies

Strong sales and negotiation skills

Excellent communication and customer service abilities

High level of attention to detail and administrative accuracy

Ability to manage multiple tasks and work under pressure

Financial acumen and understanding of credit processes

Problem-solving and decision-making skills

Key Performance Indicators (KPIs)

Monthly sales targets achieved

Customer satisfaction and retention rates

Payment collection and arrears management

Operational efficiency and turnaround times

Accuracy of documentation and reporting

Personal Attributes

Self-motivated and target-driven

Professional and customer-focused

Strong work ethic and accountability

Ability to work independently and within a team

Benefits Salary R10 000 + Commission

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

• Compensation : salary 16,357

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