Job Description
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Mission The Observability / Platform SRE Specialistprovides the engineering foundation to ensure the GSOC Command Center model is self-sustaining. While other GSOC roles are operational, the SRE Specialist is responsible for maintaining, evolving, and improving the technical monitoring infrastructure. They also serve as the bridge between Product/Engineering and Operations by turning recurring incident patterns into technical engineering briefs for development fixes. Key Responsibilities Observability Pipeline Ownership: Owns and maintains all Grafana dashboards, Prometheus alert rules (Prom QL expressions and thresholds), Service Now incident taxonomy, and live monitoring coverage maps. New Service & Country Onboarding: Defines monitoring requirements, configures alert thresholds, validates coverage in staging for new services/countries, and co-owns migration monitoring requirements. Product / Engineering Bridge: Identifies root causes of recurring incidents, authors formal Engineering Briefs, maintains the Platform Gap Register in Service Now, and validates post-deployment fixes. Weekly Observability Health Audit: Conducts weekly audits on alert quality, checks threshold drift (>15%), ensures complete dashboard coverage, and reviews Service Now ticket taxonomy usage. Profile & Qualifications Academic: Master’s degree in Computer Science, Software Engineering, Dev Ops/Cloud/Infrastructure, Networks & Systems, or a related field. Experience: 5 to 8 years in SRE, Dev Ops, or observability engineering in high-availability production environments. Technical Expertise: Proven track record of designing, building, and deploying monitoring/alerting pipelines end-to-end. Expert-level knowledge of Prom QL (e. g., histogram_quantile, recording rules, multi-label alerts). Deep experience with Grafana, Kibana, Service Now, Linux, Docker, Kubernetes, and Git Ops. Languages: Professional fluency in both French and English. Secteur : Industry Associations
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