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Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Transaction Banking Section at Kitwe Business Centre: Role Description JOB PURPOSE Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking. Ensuring consistency with bank strategy, commitment and goals as well as to offer technical product support and training to internal and external customers. Requirements Under the supervision of the supervision of the Implementation Senior Specialist the following are among the Job Key Responsibilities : – Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products
Manage turnover of product/service sales and support staff upon successful implementation of product/service
Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
Offer post implementation technical support of products/services
Working in collaboration with internal and external staff in the implementation of electronic product/service projects
Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
To organize and analyze audit data and summarize audit findings for review.
Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking
Convert complex business processes into understandable and easy-to-manage processes and decision points
Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Any other responsibilities or tasks as maybe assigned by management. INTERNAL/EXTERNAL
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