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Localisation
Moba Hotel & Convention Centre is hiring a Front Office Manager. Location: Kitwe. Employment type: Contract. Reporting to: General Manager. About the hotel Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates. We invite a capable hospitality professional to join our team. Job summary The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue. Core responsibilities
Lead daily front-office operations and maintain professional, guest-focused service.
Supervise, schedule, coach and manage the performance of Front Office staff.
Oversee reservations, check-in/out, room allocation, guest accounts and records.
Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion.
Coordinate room status and guest requirements with Housekeeping and other departments.
Resolve guest concerns promptly and ensure effective service recovery.
Maintain accurate billing, cash controls, reconciliations and front-office reports.
Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager.
Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations. Key competencies
Commercial and sales orientation.
Guest-service excellence.
Leadership and team management.
Communication and interpersonal skills.
Problem-solving, decision-making and analytical ability. Qualifications and experience
Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field.
When tailoring your CV for Moba Hotel & Convention Centre, don't just list duties—showcase how you've solved problems that match 5 years of experience. Use their exact wording; this proves you understand their specific needs without overloading your application.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Efficiency and discretion — Quantify your added value: correspondence handled weekly, operational budget managed, events organized. Discretion is proven by your references — ensure they're reachable and positive.
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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