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Specialist Digital Channels & Online Pay at Vodacom Tanzania
CDIil y a 7 jours
Job Description
Dar es Salaam
CDI
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Expérience
Job Description Aggregate function: Commercial Business Area: Local M-Pesa Posting Country: Tanzania, United Republic of Date Posted: 3 Sept 2026 Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Role Purpose and Key Responsibilities Role Purpose: Reporting to the Manager Digital Channels & Online Payments, the Specialist supports the execution, monitoring, and continuous improvement of M-Pesa digital channels and online payment solutions. The role coordinates day-to-day business activities, analyses channel and payment performance, supports product enhancements and partner initiatives, and helps deliver secure, reliable, customer-centric digital payment experiences. 1. Digital Channel Performance & Adoption
- Support growth and adoption of M-Pesa digital channels.
- Monitor channel performance, usage, revenue, and service availability.
- Identify gaps and coordinate improvements.
- Prepare performance reports and dashboards.
- Support customer awareness and adoption initiatives. 2. Online Payments Support
- Support growth of online payment solutions.
- Monitor payment performance, revenue, and service issues.
- Drive improvements in customer experience and usage.
- Identify new online payment opportunities.
- Support implementation of approved use cases. 3. Product Development & Innovation
Gather and validate business and customer requirements.
- Support development of business cases and product enhancements.
- Coordinate testing, launches, and post-launch reviews.
- Maintain product documentation and trackers.
- Monitor market trends and recommend improvements. 4. Partnership & Stakeholder Management
- Support engagement with partners and digital ecosystem players.
- Coordinate onboarding, testing, and issue resolution.
- Track partner performance and commitments.
- Collaborate with internal and external stakeholders to deliver initiatives. 5. Customer Experience & Service Management
- Monitor customer feedback and service issues.
- Coordinate resolution of customer-impacting incidents.
- Recommend improvements to customer journeys and service reliability.
Formation / DiplĂ´mes
- Maintain accurate customer and operational information. 6. Analytics & Commercial Performance
- Analyse customer, transaction, and revenue data.
- Support forecasting, business cases, and performance reporting.
- Track initiative delivery and commercial outcomes.
- Maintain accurate records for planning and review. 7. Governance, Risk & Compliance
- Ensure compliance with regulatory and internal requirements.
- Support required approvals and reviews.
- Maintain audit and compliance documentation.
Escalate risks, control gaps, and service issues promptly. Professional Qualification and Skills
- Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Information Technology, Telecommunications, Engineering, or a related discipline.
- Minimum of two years of relevant experience in digital products, digital payments, fintech, telecommunications, financial services, e-commerce, business development, product support, or a related field.
- Practical experience supporting digital products, mobile applications, payment platforms, or digital customer channels.
- Experience in business analysis, performance reporting, requirements documentation, testing, project coordination, or partner support.
Autres informations
- Understanding of mobile money, digital payments, online commerce, virtual cards, application ecosystems, customer journeys, and platform-based business models is an advantage. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. Sharing is Caring! Click on the Icons Below and Share Submit your CV and Application on Company Website : Click Here Closing Date : 10th September, 2026 Dont Miss Latest Jobs In Tanzania. Subscribe Today. CLICK HERE
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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