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KAMKEES TECHNOLOGY LIMITED recrute un Customer Service Officer pour renforcer son équipe de support client. Sous la supervision directe de la Team Leader du service client, vous serez le visage de l'entreprise, garantissant l'exécution précise des procédures standard et la gestion quotidienne des demandes des clients.
Vos responsabilités incluront notamment :
Traitement des demandes et vérification d'identité : répondre aux demandes des clients via l'application, le site web et les réseaux sociaux, et effectuer une vérification KYC (Know Your Customer) rigoureuse à l'aide des numéros NRC ou des passeports.
Création de tickets : classer et créer avec précision des tickets pour toutes les interactions clients dans le système CRM/helpdesk, et escalader les problèmes non résolus ou urgents au Team Leader dans un délai de 5 minutes.
Exécution des procédures standard : suivre strictement les scripts et SOP pré-approuvés, et maintenir un taux de précision de 100 % dans la transmission des informations afin d'éviter toute erreur de communication.
Satisfaction client : fournir des réponses professionnelles, courtoises et rapides pour garantir une expérience client positive.
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When applying to KAMKEES TECHNOLOGY LIMITED, highlight how your sales experience meets their les compétences demandées dans l'annonce directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
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🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
Customer Service Team Leader Reports to: Business Director Role Summary: Serves as the “brain” of the front line service team, managing complex cases, quality assurance, and on site operations. Key Responsibilities: Escalation Handling: Take full ownership of complex issues, severe complaints, and high risk cases escal