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Welcome and receive patients, visitors, and clients in a professional and courteous manner.
Greet patients and visitors and provide the necessary information and guidance regarding hospital services and departments. Register, enter, and update patient and visitor information in the approved records or system. Organize patient flow and direct patients and visitors to the appropriate departments and clinics. Answer telephone calls, respond to inquiries, and transfer calls to the relevant personnel or departments. Schedule and coordinate appointments with medical departments and healthcare staff according to approved procedures. Receive payments from patients and visitors and issue receipts in accordance with the established system. Accurately record all cash collection and payment transactions. Safeguard cash, funds, and financial documents under their responsibility. Perform daily cash reconciliation and ensure that the cash balance matches the records and issued receipts. Hand over collected funds according to approved financial procedures and properly document all handover transactions. Immediately report any financial discrepancies or errors to the direct supervisor. Maintain the confidentiality of patients’ personal, medical, and financial information. Maintain the cleanliness and organization of the reception and cashier areas. Handle patients’ and visitors’ complaints and inquiries and refer cases requiring further follow-up to the appropriate responsible person. Coordinate with medical, nursing, and administrative departments to ensure smooth workflow. Adhere to infection prevention and control procedures, safety measures, and hospital policies. Maintain accuracy and integrity in all financial and administrative transactions. Adhere to working hours and shift schedules according to the hospital’s needs. Perform any other related duties as assigned by the direct supervisor within the scope of work.
Qualifications and Requirements A qualification in Business Administration, Accounting, or a related field is preferred.
Previous experience in reception, cashiering, or administrative work, preferably in a healthcare setting.
Good computer skills, including proficiency in office software and data entry systems. Ability to handle cash and perform financial calculations accurately. Good communication and interpersonal skills when dealing with patients and visitors. Professional manner, courteous attitude, and ability to remain calm in difficult situations. Accuracy, attention to detail, and a strong sense of responsibility. Commitment to maintaining the confidentiality of patient information and financial data. Ability to work effectively within a team and under pressure. Commitment to hospital policies and procedures.
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